Customer Service Manager
Resume:
Joseph Shaw
Rockingham, North Carolina 28379
United States
Home: (910) - 4762515
WORK EXPERIENCE:
Anson High School (08/01/2007 - Present) - JROTC Instructor
Wadesboro, North Carolina United States
Supervisor: Principal Charles Murphy - 704-***-****; Contact: Yes
Salary: $51,000.00 per year
Hours per week: 60
Duties: Prepare and develop annual master training plan reflecting school
and JROTC objectives and activities. Perform administrative and logistical
tasks. Provided a quality citizenship, character, and leadership
development program, while fostering partnerships with communities and
educational institutions. Develop students to appreciate the ethical values
and principles that underlie good citizenship. Develop students leadership
potential, while living and working cooperatively with others to be able to
think logically and to communicate effectively with others, both orally and
in writing, an appreciate the importance of physical fitness in maintaining
good health understand the importance of high school graduation for a
successful future, and learn about college and other advanced educational
and employment opportunities developmental management abilities. Become
familiar with military history as it relates to America's culture, and
understand the history, purpose, and structure of military services,
develop the skills necessary to work effectively as a member of a team.
US Army (09/28/1987 - 10/01/2007) - Supervisor/Consultant
Seoul, [Not Applicable] Korea, Democratic People's Republic of
Supervisor: James Tatum - 903-***-****; Contact: Yes
Salary: $65,000.00 per year
Hours per week: 65
Duties: This position has unique authority and responsibility. My duties
were to ensure that 55 units complied with established regulations.
Evaluating Administration/HR
Operations: I inspected each of the 55 units to ensure that administrative
functions, EEO, Sexual Harassment Prevention and other programs were in
effect. Teaching and
Training: As needed, instructed soldiers and civilians in administrative
and personnel management operations and actions. Produced statistical
reports as needed. Conducted special and directed investigations.
Maintained sensitive and confidential files.
I supervised military and civilian instructors in teaching administrative,
personnel management and retention courses at Ft Polk. Team Leader:
Supervised instructors in daily operations. Conducted new employee
orientations. Coordinated with higher headquarters for internal/external
instructional content. Implemented the use of automation in the classroom.
Maintained statistical data on student performance during course
attendance. Conducted in-processing actions for new students. Instructed
classes in administrative actions, personnel management, and prevention of
sexual harassment and employee retention. Researched technology for use and
integration into classroom presentations.
UNIT SECURITY MANAGER/JOINT READINESS TRAINING CENTER, Fort Polk, LA, 2005-
2007: Planned and assigned subordinates to various assignments on a
rotating basis. Issued orders and instructions on assignments, weapons and
other equipment, assuring that subordinates signed receipt for same.
Interpreted and clarified new or revised rules and regulations. Wrote and
presented oral reports of incidents to the chain of command for review.
Ensured that buildings were secured. Identified potential insecurities and
initiated corrective action.
ADMINISTRATIVE MANAGER, PERSONNEL COMMAND, FAYETTEVILLE, NC, 2001-1999
Coordinated and supervised the daily office workload for military and
civilian employees in support of organizational needs. Reviewed and
identified discrepancies within personnel records and related regulatory
publications to resolve any customer service queries.
Customer Service: Reviewed and processed internal/external administrative
queries.
Coordinated the implementation of organizational standards in support of
customer needs.
Processed requests for personnel actions and administrative changes to
individual records.
Records Management: Reviewed daily workload of office staff for accuracy
and completeness.
Managed the use of automation to process and track administrative changes
to individual records. Conducted periodic review of individual records and
maintenance of personnel files. Produced statistical reports as needed.
PERSONNEL MANAGER, US ARMY, FT DIX, NJ 1996-1999. I was responsible for
Manpower and Personnel Management and Retention for 45 active and reserve
component units throughout the state.
Staffing: Researched allegations concerning staff actions in the
administrative process.
Coordinated administrative requirements between departments. Facilitated
the Continuous Improvement Program. Reviewed office correspondence for
accuracy and completeness.
Processed requests for personnel actions and administrative changes to
individual records.
Retention: Supervised the employee retention program within the
organization. Validated statistical reports on organizational personnel
structure.
EDUCATION:
BA ARTS
Social Science
Upper Iowa May 2007
Currently student at Fort Hays University Masters in Teaching and Learning
ADDITIONAL INFORMATION:
Numerous awards for exceptional performance in Personnel Management,
Retired from active duty after 20 years 10/1/2007; JROTC Instructor from
8/1/2007 to present.
Highest score in the nation for JROTC Program during the Tri-Annual
Inspection 98.3
Maintained a Secret Security Clearance for 20 years.
I certify that, to the best of my knowledge and belief, all of the
information on and attached to this Resume is true, correct, complete and
made in good faith. I understand that false or fraudulent information on or
attached to this Resume may be grounds for not hiring me or for firing me
after I begin work, and may be punishable by fine or imprisonment. I
understand that any information I give may be investigated.
Contact this candidate