Manager Home Health
Resume:
Cathy Litchfield
Land O’ Lakes, FL 34637
Email: ********@*******.***
OBJECTIVE
Seeking a full time position that will utilize my exceptional managerial and organizational skills, proficiency with
computers and various hotel software.
CERTIFICATES
CNA Midstate Junior College
Phlebotomy Spoon River Junior College
WORK HISTORY
09/10 General Manager Best Western Macomb, IL
Plan and organize all hotel services including guest accommodations.
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Responsible for promoting and marketing the business.
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Maintain statistical and financial records.
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Manage budgets, financial plans and controlling expenditure.
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Responsible for forecasting monthly sales and profit targets.
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Recruit, train and monitor staff including work schedules.
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Meet with customers and listen to their complaints and comments.
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06/98 08/09 Guest Service Manager Holiday Inn Express Macomb, IL
Ensured guests are booked in rooms requested and available prior to check in.
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Responsible for the scheduling of personnel.
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Ensured all hotel amenities were available and ready for guests.
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Trained new help when needed and handled guest questions.
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Managed hotel staff and daily operations.
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Reviewed data including occupancy statistics, room inventory and rate plans.
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Maintained monthly expenses and budget.
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09/02 09/03 Assistant Manager Turnberry Village Apartments Macomb, IL
Assisted in the management of an 88 unit apartment complex.
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Received incoming calls and visitors.
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Showed apartments to prospective tenants and collected background checks.
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Explained and enforced the terms and conditions of occupancy.
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Distributed information and correspondence to residents.
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Inspected apartment damages immediately after residents vacated and completed online work orders.
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Provided general supervision of the property.
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Collected monthly rent and deposited accordingly.
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03/95 06/98 Office Coordinator Western Illinois Home Health Care Monmouth, IL
Answered all incoming calls and routed them to appropriate staff.
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Scheduled appointments.
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Worked closely with nursing staff to assure smooth patient flow.
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Communicated patient’s problems/complaints to office manager.
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Entered related data in computer system.
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Maintained documents from nursing staff and filing paperwork in client’s medical charts.
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Maintained monthly chart audits on nursing notes.
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