Manager Customer Service

**** ********* ****

Ft. Myers, FL ***** 239-***-****

abj5bk@r.postjobfree.com Bob Roberts

Objective Customer service or management position where I can

use my training, education, and experience to

contribute to customer satisfaction, employee

success, and the achievement of organizational

goals.

Excellent communication and supervisory skills.

Qualificati Task and relationship oriented. Able to quickly

ons acquire and apply new skills, and effectively

Summary manage multiple tasks simultaneously. Critical

thinking and problem solving skills. Exceptional

team working and client service skills.

Life-long learner. Customer-oriented philosophy.

Education BS Management: Hodges University (Magna Cum

Laude)

Executive Management specialization

MA Organizational Management: Ashford University

(4.0 GPA)

Organizational Leadership specialization

2004-2009: Personnel Services of Ft. Myers, Inc.

Work District Manager Large temporary help agency.

Experience Assignments varied according to client

requirements. (service manager for same office

1989-95)

2001-2003: Florida Water Service. Regional Project

Inspector

Inspecting and testing of water & waste water

utility construction projects. Planning and

progress meetings and reports.

Liaison to developers, contractors, and regulating

agencies.

1999-2001: American Guardian K-9. General Manager

& shift supervisor. D-licensed contract security

operations oversight. Client and public

relations. Field training. Account management.

1996-1999: Norris Furniture. Warehouse Manager.

Shipping & receiving, delivery order picking, and

physical and data based inventory control

Other functions. Responsible for supervising 16

Qualificati employees and coordinating the movement of all

ons merchandise.

Software: PowerPoint, QuickBooks, Word, Excel

USN: Petty Officer, Operations Specialist -

Tactical Data Systems

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