Customer Service Sales

Genevieve Carbone *** Welwyn Circle Buffalo, New York 14223

716-***-**** *********@*****.***

OBJECTIVE

To become a dynamic team member of a marketing team where my education and experience can be

effectively challenged becoming an asset to the organization.

EDUCATION

St. Bonaventure University, Hamburg, New York

12.2010

Master’s of Arts, Integrated Marketing Communications

Canisius College, Buffalo, New York

05.2009

Bachelor’s of Arts, Dual Major Communication & Political Science

INTERNSHIPS

Gelia, Wells & Mohr, Public Relations Intern, Buffalo, NY 01.09 04.09

Became familiar with the management of business to business accounts in a variety of industries

Increased knowledge of public relations including ability to identify editorial opportunities in a variety of media sources

Research and write press releases, track and collect media coverage of accounts

Senator Hillary Clinton, Intern, Buffalo, NY 08.07 12.07

Addressed constituents concerns related to federal agencies

Reviewed media sources to follow press coverage related to Senator Clinton

Administrative duties such as answering phone, daily collection of mail, and responding to e mail

Recorded notes from meetings to be sent to Senator on deadline

Developed increased understanding of government’s legislative policy

WORK EXPERIENCE

VWR Education, Customer Ser vice Representative, Tonawanda, NY 07.09

Present

Handle in bound sales and customer support calls processing and expediting customer orders

Research and resolve customer problems, expedite backordered items, handle returns

Communicate with outside sales force to ensure communication on pricing issues and customer problems

Euphoria Salon and Spa, Receptionist, Buffalo, NY 08.06 07.09

Customer Service representative handling customer concerns

Responsible for opening and closing the salon daily, balancing cash register, and operating multi line telephone system

Schedule, confirm and check appointments using a MAC computer program

Perform monthly inventory of products including counting and entering data into computer

Introduced business to social media as a method of promotion through Twitter and Facebook

COMPUTER SKILLS

Mastery of Windows – Office/Suite on MAC and PC

EXTRACURRICULAR ACTIVITIES

Advertising Club of Buffalo member

Senator Hillary Clinton Presidential nomination campaign, worked personal dinner for the Senator

Co coordinated Bone Marrow Donor drive for National Marrow Donor Program

Volunteer in public relations department at Mount St. Mary Academy

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