Customer Service Data Entry

Kimberly P. Crawford

*** ******** ****

Marshfield, MO 65706

Ph. 417-***-****

e-mail: ***********@*******.***

SKILLS:

**-*** *****

Data Entry Filing

Multi-Line Phone Computer Skills

Interpersonal Skills Verbal Communication

Written Communication Multi-task

Time Management Skills Lotus Notes

ATTRIBUTES:

Honest Hardworking

Dependable Friendly

Organized Detail Oriented

Handles pressure and deadlines well Personable

Professional Positive Attitude

Ability to learn new tasks quickly Enthusiastic

Self-Motivated Responsible

EMPLOYMENT HISTORY:

Hiland Dairy 12/1999-Present

Responsible for Computer Generated Ordering System for Wal-Mart Super

Centers in the tri-state area. This requires excellent customer service

skills to be able to accommodate all the levels of management to ensure

customer satisfaction. Heavy data entry, phone use and 10-key skills are

required for this program. Punctual, consistent attendance is also crucial

for this position, due to the fact that this program involves current

inventory to maintain stock.

All aspects of office duties, phones, fax, copiers, printers and scanners.

Administrative support for several supervisors.

Due to my ability to learn quickly and adapt to different atmospheres and

personalities, I spent several years as vacation relief to many of the

departments within the company: Executive secretary to the President,

Transportation Clerk, Accounting, Tech Support, Switchboard Operator, and

Purchasing.

In addition to this full-time position, I also work part-time in retail.

Currently at Cato, previously at Victoria's Secret. Both these positions

require excellent customer service skills and communication.

Apex Marketing 9/1999-12/1999

Customer service selling vacation packages via telephone with the condition

of visiting a time share. This job required very good verbal phone skills,

as well as being personable and understanding the needs and concerns of the

customer.

Builders Association 2/1999-9/1999

Assistant Office Manager

Customer service to members of the Association to keep them advised of any

addendums, this required you to know and remember who was interested in

what jobs.

Responsible for managing web site.

Updating, publishing and distributing a weekly newsletter.

Assisted and advised members with blueprints.

Scanned and labeled blueprints for on-line viewing.

Responsible for all aspects of general office duties.

Hagale Industries: 1/1993-2/1999

Final Inspector

Inspected finished garment for any defects in workmanship and/or material.

This job required attention to detail and follow through.

Knowing garment requirements to pass an inspection.

This was a physically demanding job that required being able to meet

deadlines and quotas.

EDUCATION:

Marshfield High School 1986 General Education Degree

Springfield College 1999 Executive Secretarial Program

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