Customer Service Training
Resume:
Spring Valley, CA *****
Cell: 619-***-****
Home: 619-***-****
E-Mail: abj5ag@r.postjobfree.com Phillip D. Forde II
Objective Experienced Supervisor with a consistent track record
of outstanding leadership abilities seeking full-time
position in Security, EMS, Warehouse, or Customer
service Industry.
Certificates and ? Certified Emergency Medical Technician (EMT), San
Achievements Diego County
? Certified Emergency Medical Technician-National
Registry (NREMT)
? State of California Guard Card Registration
? Certified in Fire Prevention and Detection
? Completed Hazardous Material and Weapons of Mass
Destruction Training
? American Heart Association Certified CPR & AED for
Fire & Professional Rescue.
? Cert. OCAT Pepper Spray
? Cert. Tactical Self Defense & Handcuffing
Techniques
? IPC Certified Instructor # 1610
? IPC Certified Supervisor
? IPC Certified Segway Operator
? IPC Certified Bike Rider & Mobile Operator
? Forklift Operator
? Certified T3 Motion Operator & Instructor
Additional ? Extensive Security Background
Skills ? Data Entry
? 10-key Touch
? Filing and Records Management
? Proficient in all Microsoft Software Applications
? Team Oriented
? Strong Leadership Abilities
? Several Years of Customer Service Experience
? Segway Operator
? D3 Palm Pilot Adept (VSOC)
? CCTV Surveillance Operator Trained
? Dispatch Experienced i.e. Handled radio calls;
Delegated various tasks to officers; Summoned the
proper authorities in emergency situations. Took
phone calls from tenants, general public, and mall
management.
Experience IPC International Corporation, San Diego, CA
CPL. Public Safety Officer/Field Training Officer
Dec. 2009-Present
? Goodwill Ambassador.
? Supervise and training new officers.
? Proof read and correct Daily Activity Reports.
? Provided customer service to tenants and patrons
? Patrolled perimeter grounds.
? Detained Shoplifters when needed.
? Wrote incident reports.
? Observed and reported incidents (Criminal &
Non-Criminal activities).
? Mobile, Bike, and Foot Patrol Officer.
Elite Show Services, San Diego, CA
Security Guard Lead
October 2009-March 2010
Conduct roving patrols, pat-downs, bag checks, and
supervise crowd control.
Verify credentials.
Assist guests and clients with questions or concerns.
Andrews International, San Diego, CA
Lieutenant (Administrative Supervisor/Training
Coordinator)
September 2008-July 2009
? Third in command of the Public Safety department
under the Director and Assistant Director.
? Oversaw inventory for the department supplies. (i.e.
Uniforms, office supplies, equipment, etc.)
? Training Coordinator for entire Public Safety
department at Fashion Valley Mall.
? Computer Technician for entire security department.
? Proof read and corrected incident reports.
? Also assumed all responsibilities from previous
supervisory position, except for field supervision.
IPC International Corporation, San Diego, CA
Sergeant (Assistant Shift Supervisor/Liaison Security
Training Center at Fashion Valley, San Diego, CA)
March 2008-September 2008
? Assumed all responsibilities from previous Sergeant
position as well as some duties from Lieutenant
ranking.
? Instructor for CCTV Operators
? Ensured property was in compliance with training for
California standards and entered information into
security database.
? Administrator. (Hiring, Training Packets, OJT
Training)
? Supervised and trained new and existing
dispatchers.
IPC International Corporation, San Diego, CA
Interim Lieutenant (Shift Supervisor)
September 2007 - March 2008
? Supervised and assigned shift personnel.
? Demonstrated and promoted a consistent and
positive customer service approach.
? Observed and formally reported all unusual
incidents, tenant violations, and workplace hazards in
a timely manner.
? Responsible for training new and existing
employees.
? Maintained documentation on assigned employees
regarding punctuality, attendance and other
disciplinary related issues.
? Summoned proper authorities to handle appropriate
situations.
? Demonstrated relevant proficiency in the practical
knowledge of the premises.
IPC International Corporation, San Diego, CA
Sergeant (Assistant Shift Supervisor)
October 2006 - September 2007
? Supervised over 30 officers.
? Trained new and existing employees.
? Responsible for scheduling officers on a daily
basis.
? Enforced policy and procedures.
? Ensured all officers were in proper uniform with
had proper identification on a daily basis.
? Reviewed incident reports and assisted the
Lieutenant in shift responsibilities.
IPC International Corporation, San Diego, CA
Public Safety Officer
June 2006 - October 2006
? Goodwill Ambassador.
? Provided customer service to mall employees,
tenants and patrons
? Patrolled interior and exterior mall area.
? Detained Shoplifters when needed.
? Wrote incident reports.
? Observed and reported incidents (Criminal &
Non-Criminal activities).
? Mobile, Bike, and Foot Patrol Officer.
PSC Security, San Diego, CA
Baker Unit/Public Safety Officer
January 2006 - June 2006
? Patrolled the interior and exterior of the mall.
? Provided escort and guest services.
? Supervised exterior officers.
Education Miramar Community College, San Diego, CA
2006 - present
AA in Fire Science (In process)
? Courses Completed:
-Building Construction For Fire Protection
-Fire Prevention Technology
-Fire Tactics and Strategy
-Fire Behavior and Combustion
-Intro to Fire Suppress/Maintenance
-Fire Protection Organization
Ashford University, Clinton, IA
2008-Present
B.A. Criminal Justice
? Currently taking General Education courses
References: Available Upon Request
Contact this candidate