Project Manager Customer Service

***** ********* **. ***** 1-970-***-****

Johnstown, Co abj57f@r.postjobfree.com

80534

John M. Soricelli

Objective To obtain a position in an organization where I can use the skills,

experiences and abilities I have acquired to contribute to the success of

that organization.

Summary of

qualifications

• Developing and implementing Quality Improvement Program in IBM

IT Services business

• Supervisory and consulting roles leading teams of professionals to

achieve quality goals – operational and financial.

• Worked in a team atmosphere and have proven leadership,

facilitation, mentoring and teambuilding/people skills

• Data/Business analysis skills and making recommendations to

upper management based on analysis

• Excellent customer service skills and relationship building skills with

peers, customers and management team

• Six Sigma/Lean Green Belt, Statistical Process Control (SPC)

implementation

• Metrics creation and analysis with recommendations for

improvement

• Excellent communication skills: presentation, verbal and written

• Business Process Management (BPM) expert.

• Project and Program Management skills are proven

• Familiar with large database systems

• Fluent in Microsoft Word, Excel, Powerpoint

/Work experience

All work experience at IBM - Boulder, Co

2006 – 2010 - IT Services Consulting Quality Program Manager

• Responsible for driving Quality Improvement Program through IBM

IT Services business at account level

• Oversaw all aspects of leading a team of 25+ professionals

implementing Quality Improvement Program at account level. Work

direction, resource allocation, performance measurements,

developing and executing strategies, responsible for budgeting, and

business controls/auditing posture. Managing multiple projects to

completion and status reporting to upper management

2003 – 2006 - IT Services Senior Business Process Architect

• Drove quality improvement program through IBM IT Security

organization of 120+ people. Program was responsible for $1.2M

cost savings due to process improvements in first year.

2001 – 2003 - Hardware Replacement Project Manager

• Responsible for process development, collection of all customer

requirements and meeting contractual agreements on account with

over 500 users

1999 – 2001 Systems Management Professional

• Responsible for any changes to IBM-managed customer IT

environment were done using a specific process to prevent any

instability or outages of the customer environment

1992 – 1999 International Logistics Program Manager – Exports

• Special Export Logistics team lead

• Responsible for handling any non-traditional export shipments for

IBM and related customers

• IBM Export Ocean shipping program owner

• Responsible for air freight to ocean conversion analysis that resulted

in $175K annual savings

1990 – 1992 International Accounting – Accountant

Education

University of Colorado at Denver

Certificate in International Business

Regis University - Denver, Co

Masters of Science in Management

Regis University - Denver, Co

Bachelor of Science – Business Administration

Minor: Economics

Pace University – White Plains, NY

Associates Degree – Accounting

References Robert O’herron, IBM Global Quality Mgr. 303-***-****

Jim Linclau, Director, Global Procurement, Flextronics Corp. 303-***-****

Chris Sheets, Pastor, Summitview Community Church 970-***-****

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