Customer Service Sales
Resume:
Carol L. Merrell
Independence, Mo. 64050
************@*****.***
OBJECTIVE
To contribute to your organization's success through the use of exceptional customer service,
administrative, and people skills.
QUALIFICATIONS
•Solid insurance claim processing experience
•Exceptional versatility and adaptability.
•Dedication and drive as a hard-working individual.
•Superlative communication and team-building skills.
•Ability to manage multiple tasks in a pressured environment.
PROFESSIONAL SKILLS
INTERPERSONAL AND TEAMWORK SKILLS
•Entrusted to process confidential records, such as member reimbursements and insurance
claims
•Interacted with a wide variety of personalities and cultures while on the phone and in
person.
CUSTOMER SERVICE AND SALES SKILLS
•Interacted with clients and utilized excellent organizational skills to arrange and coordinate
events.
•Delivered excellent customer service and conducted in-house promotions.
•Oversaw daily sales operations.
MANAGERIAL AND SUPERVISORY SKILLS
•Proved multi-tasking abilities by scheduling and supervising staff, consisting of customer
service associates and other team members.
•Served as right hand to executives by interviewing and hiring team associates.
Quantitative skills
•Completed and submitted invoices and process for payments.
•Processed wire transfers
•Consistently entrusted with large sums of money, made bank deposits and federal tax
transmittals.
•Maintained inventory control.
computer skills
•Familiar with using personal computer skills in such programs as Microsoft Windows,
Microsoft Word, Excel, and PowerPoint.
EMPLOYMENT HISTORY
H&R Block Customer Service Coordinator 01/08 – 04/10
Argus Health Systems DMR Agent / Pharmacy CSR 01/06 – 01/08
Quick Trip Clerk 04/98 – 07/05
Crown Drug Sales Associate / Billing Clerk 01/96 – 07/05
EDUCATION
Baptist Bible College B A Child Development
CPR Certified Adult & Child
Emergency Preparedness Training Certificate
Communication and Listening Certificate
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