Customer Service Years Experience

Objective

A Secretarial/Receptionist or Office Support position in a business

or medical facility

Highlights of Qualifications

< Two years experience providing general office support

< Over four years experience providing direct customer service

< Professionally responsible with confidential information

< Self starter, ability to work independently or as a team member

< Exceptional organizational skills

< Takes initiative, reliable

Education

Associate of Applied Science Degree, Business Technology-Medical

Option

Chemeketa Community College, Salem, Oregon

Experience and Skills

General Skills

< Excellent internal and external customer service skills

< Directed incoming phone calls & took accurate messages

< Set up filing systems alphabetically

< Purchased and invoice office supply orders

< Prepared correspondence, memos, letters, and faxes

< Set up interviews (appointments?) & explained paperwork

< Revised and renewed Physical Plant work manuals

< Received, sorted, & distributed incoming/ outgoing mail and supplies

< Maintained confidentiality

Relevant Skills & Experience

< Working experience of Microsoft Office Word, Outlook, Excel,

& Access

< Utilized Access database and Excel spreadsheets to maintain

volunteer contact information

< Preparations of registrations, and Oregon Health Plan

applications

< Used Netscape to look up license plates and Vin numbers

< Edited, cut, & pasted, copied, and faxed documents

< Working knowledge of SARS Veterans database

< Working knowledge of PCOM Social Security database

Employment History

Clerical/Office Support Social Security Administration, Salem, Oregon *

Receptionist/Front Desk Salem Vet Center, Salem, Oregon*

Office /Classroom Support A. C. Gilbert Discovery Village, Salem, Oregon

*

Office Specialist 1 (Temp) Oregon State Hospital, Salem, Oregon

Office Assistant (Temp) Department of Motor Vehicles, Salem, Oregon

Office Support (CWE) Oregon Health Plan, Salem, Oregon

*for Easter Seals, SESCP

(Training Volunteer Org.)

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