Customer Service High School
Resume:
Crystal Aguilar
Mobile Phone: 757-***-****
E mail: abj54e@r.postjobfree.com
OBJECTIVE
To obtain a responsible and challenging position where my education and work experience
will have valuable application.
WORK EXPERIENCE
Assistant Manager
April 2010 present
Amurcon (The Woods of Jefferson) Newport News, VA
Real Estate/Property Management
Excellent attention to detail.
Good communication and writing skills.
Able to write newsletter.
Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point
and Internet.
* Responsible for maintaining consistent occupancy rates. * Helped in directing property
management of one apartment complex. (108 units) * Responsible for showing properties
to prospective tenants. * Maintain and develop property and client database. * Responsible
for managing rent and lease collections. * Responsible for resolving disputes including
payment demands, evictions, deposit demands etc. * Managed tenant credit checks. *
Responsible for dealing with complaints and scheduling maintenance. * Done other duties
as assigned.
Patient Intake Representative
September 2006 February 2009
CareNow Frisco, TX
Healthcare Services
Basic knowledge of computers.
Knowledge of general office machines.
Skilled in basic customer relations.
CPR certified.
Handle patients personal information.
* Greeting patients as they enter the clinic. * Provide excellent customer service. * Assist
patients with their check in paperwork. * Verify insurance and co pay amounts. * Enter the
patient information into the computer. * Answer telephones and distribute phone calls
appropriately. * Check the patient out once they have received medical treatment. *
Balance the cash drawer. * Opening and closing the office.
Receptionist/Secretary
August 2003 September 2006
Kerry Food Ingredients Irving, TX
Food and Beverage Production
Experienced at typing of letters, reports, etc.
Analytical and problem solving skills, good decision making skills, extremely effective
verbal and listening communication skills.
* Responsibilities included receiving and distributing messages from telephone/email as
appropriate, taking clear messages and passing these promptly to the appropriate member
of the team using judgment of urgency. * Provided reception duties on behalf of the team,
which involved providing face to face contact for visitors/vendors in a responsive and
courteous manner. * Responded to queries promptly and in a friendly manner. *
Participated in business and team meetings such as tasting products. * Provided efficient
data entry into the local team information systems as required. * Scheduled all meetings
with vendors. * Checked mail and put in proper box. * Sent out all corporate/vendor mail
such as FedEx, Ups, Etc.
Customer Service Representative
November 2004 September 2005
Capital One Auto Finance Frisco, TX
Financial Services
Excellent communication skills in written and spoken English.
Data oriented, self starting and target centric.
Soft spoken/disciplined.
Good communications
* Answered inbound calls in support of customer needs. * Conveyed in a reassuring
manner step by step instructions to resolve any account issue. * Reviewed and issued
audits on account information and processes. * Also worked in collection department
when they needed help. * Answered between 100 250 calls a day. * Handled customer
complaints and resolved them without going to management.
Cashier/Clerk
January 2002 August 2002
McDonald's Restaurants of Texas, Inc. Grand Prairie, TX
Restaurant/Food Services
Excellent communication skills in written and spoken English.
Data oriented, self starting and target centric.
Soft spoken/disciplined.
Efficient in sorting out all the services and products related complaints quickly.
Good communications.
* Expert in cash handling and dealing the customers excellently. * Expert in handling
checks, credit/debit cards. * Deal with the payment collection and inquires. * Provide
members with receipts for payments presented at the counter. * Answer the questions of
customers and resolve them on time. * Secure all the payments in vault. * Bagged all
customer(s) food.
EDUCATION
Some College Coursework Completed, Accounting,
1 2009 I have not graduated
Virginia College Newport News, VA
High School or equivalent, All Hig School Courses,
South Grand Prairie High School Grand Prairie, TX
SKILLS
Microsoft Office XP Intermediate
Microsoft Excel Expert
Power Point Intermediate
Microsoft Internet Explorer Expert
MICROSOFT WORD Expert
excel Expert
LANGUAGES
English Fluent
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