Customer Service Manager

Kelly Spraggins

**** *********** *****

Colorado Springs, Co 80916

Home: 719-***-****

Cell: 850-***-****

Typing words per minute: 40+

WORK EXPERIENCE

*/**** ** **/****: Hours per week: 35. Administrative Assistant. Metabolic Research Center. 3510

Galley Rd. Suite #114, Colorado Springs, CO, Lisa McCarty 719-***-****. Worked closely with the

Center Manager to provide clients with outstanding customer service at the weight loss center.

Responsible for answering the phone and scheduling the client’s weigh-ins and consultations for the

week. Managed all the money transactions which included ringing up the client’s purchases in the main

center and satellite centers, petty cash and balancing and ensuring daily quotas are met. In charge of

processing payroll, managing emails, creating flyers for center’s activities and marketing, preparing the

monthly calendar, performing opening and end of the month procedures, maintaining Excel spreadsheets

and ordering inventory and office supplies.

11/2006 to 1/2008. Hours per week: 35. Weight Loss Consultant. Metabolic Research Center.

1270 Eglin Pkwy, Shalimar, FL, Babette Stewart 850-***-****. Enjoyed a fast-paced environment and

the opportunity to make a difference in the lives of others through inspiration, hope, support, motivation

and education. Self-driven to exceed goals and a strong desire to consult with clients both over the phone

and in person. Demonstrated effective motivational consultations and outstanding customer service.

Motivated clients to learn new behaviors that would change their lives. Contributed strong moral and

spirit for the team, taught monthly classes and met a daily sales quota. Implemented Counterpoint,

Outlook, Excel, Word and formulated daily reports.

5/2006 to 10/2006. Hours per week: 40. Shift Manager. McDonalds.

1083 N. Beal Pkwy. Fort Walton Beach, FL, 32547. Ensured outstanding customer service during each

shift. Followed McDonald’s policies and procedures as a Manager. Accountable for safety, sanitation,

security, profit and administrative duties for the restaurant. Supervised shifts, trained employees,

maintained inventory and facility maintenance. Controlled food components, labor, waste and money

while managing the shift. Demonstrated and reinforced the leadership behaviors necessary to gain

commitment of the crew and other managers. Contributed to the hiring and retention of the crew who are

enthusiastically dedicated to customer satisfactions. Effectively used pre-shift and shift planning tools to

ensure optimum quality service and assigned crew within positions to meet volume demands. Prepared

shift for changeover with the next manager including assigned shift paperwork.

05/2005 to 09/2005. Hours per week: 40. Accounts Receivable Assistant. Kraftmaid Cabinetry, Inc.

15535 South State Ave; Middlefield, OH 44062. Temp position. Organized invoices to create master list

for the office. Maintained Excel Spreadsheets, documented payments received and organized shipment

orders.

8/2004 to 10/2004. Hours per week: 30. Server. Ruby Tuesday’s.

543 West Oglethorpe Hwy, Hinesville, GA 31314.Provided superior dining service for customers while at

the restaurant. Responsibilities include taking orders, set, serve, and clear tables and handle the exchange

of money. Promoted various menu items to increase profit of the business. Excellent ability to

communicate clearly with customers and other employees under various circumstances. Presented a great

appearance, politeness, friendliness and exemplary customer service.

9/2003 to 4/2004. Hours per week: 25. Office Assistant. Financial Aid Work Study Program.

Lakeland Community College. 7700 Clocktower Drive, Kirtland, OH 44094. Communicated with

students and co-workers to answer questions and disseminate information at the front desk and on the

telephone. Performed data entry using Excel and prepared documents in Word. Compiled, copied, sorted

and filed records of office activities and incoming mail. Operated office machines such as photocopiers,

scanners, facsimile machines and voice mail systems.

6/2000 to 8/2003. Hours per week: 25-40. Opening Manager. McDonalds.

5745 Heisley Road, Mentor, OH 44060. Started as a crew member and worked up to a Manager at age 17.

Responsible for opening procedures that included starting and operating the computers, preparing the

food, inspecting the health and sanitary appearance, compiling paperwork and ensuring proper function of

the restaurant. Learned to multi-task and be productive to ensure great customer service and quality.

Trained and advised the crew on policies and procedures.

8/2001 to 5/2002. Hours per week: 35. Administrative Assistant. Associates in Neurology, Inc.

Chagrin North Medical Center, 35040 Chardon Road, Suite 110. Bldg V11, Willoughby Hills, 44094.

Responsibilities included greeting and directing patients, answering telephones, updating and maintaining

electronic medical records, obtaining insurance verification and authorization, scheduling patients,

processing medical insurance claim forms, patient and medical insurance billing, bookkeeping and

transcribing doctor’s notes.

Education

Associate of Applied Business, 2004, Business Administration, GPA 3.2. Lakeland Community College.

7700 Clocktower Drive, Kirtland, OH 44094.

Computer Skills

Strong knowledge of Microsoft Word, Excel, Access, PowerPoint, Counterpoint, Outlook and Publishing.

Certifications

Administrative Support Technology Certificate in 2002, Basic Shift Management Certificate in 2007, and

Safe Staff Food Handler Certificate in 2007.

Skills

Strong work ethic, leadership, multi-tasking, detail-oriented, dedicated, honesty, loyalty, productivity,

computing, consulting, listening, teaching, training, sales and strong-willed. I am an analytical driver.

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