Customer Service Manager
Resume:
Beau L. Mouirhead
Spring, TX *****
E-Mail: abj53v@r.postjobfree.com
Home #: 281-***-****
Cell #: 713-***-****
Alt. #: 713-***-****
PROFILE
Discharged from the United States Marine Corps (Honorable)
Proven abilities in the following technical skills:
Promina 400 and 800 series Fiber Optic Lines
multiplexers Coax Lines
Cisco Networking Satellite Communications
SB2214 and SB3614 Switchboards Maintenance and Operation of 500
phone cluster
Voiceover IP IDirect software
Video-Telephone Conferencing Cisco 2800 routers
Cisco Call Manager Currently hold Secret clearance
AVL Tracstar
Issue Track
Maintenance and Operation of
Ku-Band and C-Band
EXPERIENCE
Skyport Global Communication
10/2008 to 02/2010
NOC Tech II
Network Operations Center customer service including
cross-polarization of remote static, Sea-Tel and auto-acquire
antenna systems, saturation and compression testing and
direct-to-customer troubleshooting of problem systems. Provisioning
and testing of satellite modems including iDirect iNFINITI and Net
II+ remotes and Cisco 2800 series routers. Direct, hands-on
experience with Cisco Call Manager and iDirect software including
iMonitor, iBuilder and iSite.
United States Marine Corps
08/2004 to 08/2008
Technical Communication - Corporal
Supervised 30 Marines in Technical Communication Division.
Responsible for daily operation and maintenance of Promina model 400
and 800 multiplexers and Cisco Networking systems. This included
locating faults in the communication networks and testing
transmission passes, setting up nodes and networks and testing
circuits to ensure that quality was maintained. Replaced equipment
and faulty components and parts as necessary. Ran fiber optic and
coax lines to conjunction boxes from SB3614 and SB2614 switchboards
for daily maintenance on a 500 phone cluster. Ran fiber optic
cables from Promina multiplexer to satellite communications LMST.
EDUCATION and CERTIFICATIONS
United States Marine Corps, 29 Palms, CA
Basic Wire School (2005)
Klein Oak High School, Spring, TX
Successfully completed classes in 2002
Certifications and Training
Cisco Networking Fundamentals (2005) - Camp Foster, MACG 18, MWCS
18, Okinawa, Japan
Cisco Router Technology (2006) - Camp Foster, MACG 18, MWCS 18,
Okinawa, Japan
Cisco Advanced Router Technology (2006) - Camp Foster, MACG 18, MWCS
18, Okinawa,
Cisco Network Project Based Learning (2007) - Camp Foster, MACG 18,
MWCS 18, Okinawa, Japan
REFERENCES
Lance J. Sockwell
United States Marine Corps - Retired
Staff Sergeant
13601 Port Circle
Willis, TX 77318
Pete Licce
Skyport Global Communication
NOC Supervisor
16726 Spooner Way
Friendswood, TX 77546
Erik Drake
Skyport Global Communication
IP Engineer
14202 Orchid Farm
Friendswood, TX 77546
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