Customer Service Engineer

***** ******** **** 717-***-**** (***)

Shippensburg, Pa 172**-***-**** cell

************@*******.***

Timothy J. Calvert

Extensive professional experience in computer operations and

technical support. Strong work ethic combined with a teamwork

attitude to accomplish any and all tasks. Capable of working with

little or no supervision. Loyal and dependable employee and a quick

study capable of tackling new challenges on a daily basis with an

emphasis on customer service/support.

Experience 03/2003 - Present Target Corporation Chambersburg, Pa.

DTO Support Specialist

Promoted to current position from Remote Computer

Technician 11/2007

Provide offsite support to stores along with other

offices in the Mid-Atlantic region (Assessments,

Network and Infrastructure upgrades etc.)

Provide desktop support for Windows based PC's and

laptops as well as Tablet PC's.

Monitor all environmental and other alarms and react

accordingly.

Perform system enhancements and maintenance during off

hours and verify system functionality.

Assist in maintaining the Avaya phone system.

Act as second level help desk support utilizing HPSD

for on site teammates.

Monitor 2 UNIX servers running 3D and a multitude of

other servers running various operating systems.

Perform preventive maintenance on various computer

equipment and printers throughout the facility.

Install and uninstall software packages as needed

Support of RF (Symbol Technologies)

Interact with teammates on the floor as well as people

at headquarters to get the job completed in a timely

and correct fashion.

Maintain current inventory of all Computer / Network

hardware on site utilizing HP's CG4 Mobile Asset

Tracking System.

12/2001 - 03/2003 KMART Corporation Chambersburg, Pa.

Computer Operator - First Shift

Responsible for daily operations of AS/400 computer

system, running PkMS

Monitor and document multiple daily downloads from the

Host system.

Maintain Nortel/Call Pilot phone system

PC, Network, Printer support for Warehousing and

Office associates.

Maintain inventory of Computer hardware and RF

equipment.

Support of RF ( Symbol Technologies)

Daily production of Pick tickets and labels.

SQL's written to support daily operations.

10/1998 - 09/2001 JLG Industries Inc. McConnellsburg,

Pa.

Computer Operator - Second Shift

Responsible for daily operations of AS/400 computer

system, running MAPICS.

Responsible for weekly backups and any other file

backups/restorations required.

Help Desk support on second shift for world wide

offices.

Assisted with some Lotus Notes administration duties.

Responsible for setting up all new user profiles and

the AS/400 and network.

Monitor system performance and generate system

performance reports.

Troubleshoot various peripheral hardware, both AS/400

and network.

Request and arrange system maintenance when necessary.

Disseminate various reports on a daily basis.

Monitor operations from home on alternating weekends

and respond to any problems/issues.

04/1981 - 09/1998 Frick Company Waynesboro, Pa.

Computer Operator - Second Shift

Responsible for daily operation of AS/400 computer

system, running MAPICS

Responsible for all backups on the AS/400 as well as

on the network

Help desk support for the main office as well as all

subsidiaries throughout the United States.

Responsible for file reorganizations and any other

jobs that required the dedicated usage of the AS/400 -

to optimize performance or perform system maintenance.

Assisted with the upgrade to v3R7 in June of 1996 and

the conversion from MAPICS/DB to MAPICS/XA

Load MAPICS modules onto the AS/400 for the various

environments in use and tailor same.

Install various software on the AS/400.

Developed the Frick operations manual for the second

shift along with the report distribution manual.

U.S. Army Ft. Knox, Ky.

Combat Engineer

Combat Engineer, Demolition Specialist, Bridge

Specialist, Squad Leader, Assistant Supply Sgt.

Completed Basic Leadership Course and Primary Non

Commissioned Officer Course

Ended time in service as a Sgt. (E-5)

Education

High school diploma, Allegany High School,

Cumberland, Md.

Novell Education Certificate, NetWare 4 Administration

Course (520)

Certificate of Completion, Excel for Windows 95

Introduction

Certificate of Completion, Word for Windows 95

Introduction

Certificate of Completion, Introduction to Sequel

Certificate of Completion, Lotus Notes 5.0

Interests Fire apparatus photography, collecting scale fire/rescue

apparatus and fire memorabilia and spending time with

family.

Contact this candidate