Customer Service Manager
Resume:
JADE A. FLOURNOY
Savannah, GA 31405
CAREER OBJECTIVE
To contribute acquired collegiate skills to a challenging position
SYNOPSIS
Self-starter with involved style of leadership. Excellent communicator with the ability to elicit interest, enthusiasm,
drive and energy using a common sense approach. Adept at sizing up situations, analyzing facts and developing
alternative courses of action in order to achieve, even exceed desired results.
EDUCATION: Community College of Allegheny County, Monroeville, PA
Associates of Science, Criminal Justice
Point Park College, Pittsburgh, PA
Bachelors of Science, Criminal Justice
EXPERIENCE: Georgia Department of Human Services
Division Of Family And Children Services
Savannah, GA
Social Services Case Manager
Duties: Provides general follow up, or provides adoption
and placement resources in cases of abuse, neglect, and exploitation.
Determines the level of risk and takes appropriate action, or accepts
cases from investigators and provides follow-up intervention,
assessment, and case management. Also may provide a combination
of investigative and case management skills. Case manager works
within the legal system in selected cases to ensure safety of the child
and to achieve desired outcomes. Identifies placement resources for
children within the foster care system. Supervises children in out of
home placements and in home interventions. Assists the parents or
placement providers in meeting the needs of these children, were
permanency planning is the goal. Manages the adoptive and foster
placement process. Prepares adoption studies on children available
for adoption. Prepares home and/or custodial evaluation as requested
by other counties, states, or as ordered by the courts. Initiates and
pursues the legal process for guardianship when client is
incapacitated or incompetent. Maintains required documentation and
completes reports. Maintains knowledge of current policies, laws,
trends, and developments in the field by reading appropriate policy
notices/interpretations.
EXPERIENCE Continued: Pittsburgh AIDS Center for Treatment
Pittsburgh, PA
Social Worker II
Duties: Provide comprehensive medical case management services
for patients in HIV/AIDS primary care setting with a focus on male
youth ages 18-24, new to adult care. Knowledge base of resources
for HIV positive individuals, the uninsured and underinsured, mental
health, and drug and alcohol services. Provide initial psychosocial
assessments on all new patients and patients returning to care.
Function as a member of inter-disciplinary team, providing doctors
information on psycho social issues as they impact patient care.
Provide information, counseling, and support to families of patients
adjusting to diagnosis of HIV/AIDS based on knowledge of
resources, programs and entitlements pertinent to people living with
HIV/AIDS including acute and chronic care issues. Knowledge of
health insurance issues as it specifically impacts low income and
fixed income patients and provides patients with assistance needed to
navigate these systems of services, programs, and entitlements.
Knowledge of end of life issues and related patient care needs and
assist patients in obtaining necessary services including homemaker
service, home health aids. Provide counseling and testing as needed.
Fairbanks Community Behavioral Health Center
Fairbanks, AK
Case Manger II
Duties: Provide case management services to SED children and their
families. Participate in the assessment and treatment plan
development where case management is needed, performs
functional assessments to SED children for the purpose of
providing rehabilitative services in combination with other mental
health, medical or social services. Provides individual skills
development services, family skills development for SED children
and their families. Also provide in-home family skills development
services for families of SED children.
Cornell Abraxas Center for Adolescent Females
Pittsburgh, PA
Life Skills Worker III
Duties: To provide therapeutic help to drug and alcohol addicted
teens. To command shifts and report all activity that goes on within
my unit. To supervise others in daily functions, building operations
and client appointments as scheduled. Run seminars that educate
adolescent youth on the concepts of addictions and provide better
solutions, along with relapse prevention. Assistant to the Work
Readiness and Culinary Arts Program which teaches adolescent
females basic job functions and cooking skills.
Wal-Mart Inc.
North Versailles, PA
Cashier
Duties: To provide quality customer service, monitor cash flow, and
maintain store inventory. Also light maintenance.
JLC Daycare Inc.
North Braddock, PA
Teacher’s Aide/Secretary
Duties: Designed developmental curriculum to enhance social,
physical, and intellectual well-being of children. Managed
documentation of food data sheets of daycare program for
reimbursement by the state. Answered phones and set up
appointments for the director as needed.
Wal-Mart Inc.
Garrisonville, VA,
Special Police Officer
Duties: Possessed full police authority, responsible for electronics
department store security, performed arrests as necessary.
SPECIAL SKILL: Computer: Microsoft Word 2007, Microsoft Excel,
Windows
ME, XP, Microsoft Office 2007. Typing speed 50wpm
CERTIFICATIONS/ TRAININGS: Medication Administration, Fire Safety and Evacuation,
Safe Crisis Management, Clinical Charting and
Documentation, Adolescent Disorder and Behavioral
Health, Services, Disease Concepts and Addiction and
Treatment, Adolescent Relapse Prevention,
Infant/Child/Adult CPR and First Aid.
Certification of Achievement for US Army in Family Child
Care. HIV Counseling and Testing
REFERENCES: Available Upon Request
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