Sales Customer Service
Resume:
Thomas Orewiler
**** *** **** ****, *** Moines, Iowa 50310
abj539@r.postjobfree.com
A highly creative, results-oriented and solution-focused professional with a record of accomplishments to
direct complex projects beginning with analysis and forecasting of variable facets of areas with detailed critical needs
to creation, implementation and management of those projects spanning over 15 years.
Areas of strength include:
- Accurate analysis and forecasting of a wide scope of areas
- Able to adapt and learn new responsibilities and/or information immediately and effectively with minimal preparation time
- Organized and detail-directed problem solver
- Managed, encouraged and developed rapport with personnel on a daily basis while maintaining a professional and personal
repertoire while serving as an agent for others, and trusted to speak on their behalf to accomplish desired results.
PROFESSIONAL EXPERIENCE:
- July, 1995 – Present Self Employed
o Individual Contracted Employment
o Duties
Supervised, assisted and trained personnel providing problem solving support, determining requirements
for new or modified software and hardware and solving non-routine software, hardware and procedure
problems.
Collected, coded and corrected medical claims before processing them using both electronic and postal
methods of sending them to the insurance companies.
Consulted with the State of Iowa Board of Medicine and Congressional members of Iowa on several
areas including new bills regarding healthcare providers, development and/or implementation of
electronic software and hardware in compliance of Federal EMH and HER sharing requirements.
Performed general ledger accounting practices using 10-key and hand-written processes for medical
professionals in regards to patient and vender accounts, and developed more efficient and detailed
ledgers and computer programs to record transactions.
Contacted individuals and companies in regards to accounts and contracts for other businesses and
worked with them to correct or maintain their accounts or contracts.
Worked with companies in healthcare, retail and telecommunications to ensure compliance of State and
Federal laws and regulations regarding their business operations.
Responsible for the hiring and counseling of personnel up to and including termination of personnel
Investigated problems concerning the development and social aspects of disabled individuals of
individuals with emotional, mental or physically disabilities. And planned, wrote, trained and exercised
control over healthcare personnel responsible for specific functions and phases of program.
Performed functions with companies that required a high level of confidentiality.
Performed background work in entertainment industry.
- October, 2004 – December, 2004 Creative Community Options
- March, 1995 – October, 2004 Mainstream Living
o Team Leader
o Duties
Investigated problems concerning growth and development of emotional, mental, physical and social
aspects of individuals with mental disabilities and planned, wrote, trained and exercised control over
health care personnel responsible for specific functions and phases of program.
Planned, developed and administered new activities which increased or enhanced the lives and abilities
of persons with disabilities.
Calculated, verified, posted financial data and created new policies and documents as needed for use in
maintaining accounting records required by management and government agencies.
Supervised and coordinated activities of personnel engaged in calculating, posting, verifying and typing
duties to obtain and record financial data for use in maintaining accounting and statistical records.
Provide additional hands on training and mentoring of the direct support team by working alongside the
team as a Team Leader 30 - 35 hours per week to ensure the cycle of service is working and the direct
care staff is providing the most superior and convenient care to those individuals contracting for services.
Learned both Sign language and Spanish to effectively communicate with individuals.
- January, 1995 – March, 1995 Kum and Go
o Cashier
o Duties
Restocking of merchandise
Maintaining customer service through direct contact with consumers.
Retail sales to individuals.
10 key and operation of cash register.
- August, 1994 – December, 1994 Airfilter Sales and Service
o Serviceman
o Duties
Service of industrial air-conditioning units for locations across Iowa.
Maintained customer interact with companies it improve customer satisfaction and maintain or increase
sales revenue
- March, 1993 – August, 1994 Royal Prestige of Iowa
o Administrative Assistant / Account Specialist
o Duties
Serviced retail sales accounts with the underlying intention of increasing sales revenue through customer
satisfaction with repair/replacement or direct sales interaction.
Assisted individuals with correcting pending non-payment or current delinquent accounts while
following Federal and multi-state laws regarding account collections and telecommunications.
Shipping and receiving of merchandise for customers and maintaining accurate documentation of the
location products.
Created and maintained accounting ledgers of severely delinquent accounts and reintegration process for
the accounts into the general ledgers once the accounts were no longer delinquent.
- August, 1992 – March, 1993 MarketLink
VSR
o
Duties
o
Verified and completed telecommunication sales for cable and other telecommunication and visual
communication companies, following laws and regulations regarding telecommunication practices.
Supervised, provided additional hands on training and mentoring of individuals on a telecommunication
sales team to ensure the cycle of service is working and the individuals comprising the team are
providing the most superior, convenient service to both the individual being contacted and the companies
contracted for service while following the Federal and individual State laws and regulations governing
telecommunication sales.
Instigated cold sales calls for telecommunication and visual communication companies while
maintaining the laws and regulations regarding telecommunication sales.
EDUCATION:
- Des Moines Area Community College Ankeny, Iowa
August, 1992 – December, 1992
o
Pre-Med
August, 1999 – December, 1999
o
Pre-Med
Nursing
January, 2009 – May, 2010
o
Liberal Arts
- Mercy College of Health Sciences Des Moines, Iowa
August 1998 – May, 1999
o
Nursing
CERTIFICATIONS:
- CPR
- Mandatory Adult and Child Abuse Reporter
- Med-Manager
REFERENCES:
- Personal
Shelien O’Brien 818-***-**** 15+ Years
o
James Case 515-***-**** 4 Years
o
Angie Snider 515-***-**** 1 Year
o
- Professional
Sara E. Nadermann 515-***-**** 7 Years
o
Director of Human Resources Candeo Ankeny, Iowa
Contact this candidate