Customer Service Manager

**** ****** **. . **********, **. ***** . Phone 443-***-****

Michael J. dean

OBJECTIVE

Seeking a challenging, long term position with your company, which will utilize my

exceptional skills in customer service, teamwork, leadership and attention to s

detail.

Education

Woodstock Job Corp

High School Diploma, Welding Certification

Work experience

84 Lumber Co. April 2005 - June 2009

Co-Manager Annapolis, MD Store #0909

Responsible for all store operations including scheduling, training of new

employees, inventory control, ordering merchandise, opening and closing procedures,

as well as all cash, checks, nightly deposits and AR accounts.

Resolved all customer related issues to ensure excellent customer service.

Manager Trainee

Learned all aspects of the company and the construction environment thus enabling

me to be a strong team player as well as a team leader.

Developed strong leadership skills and knowledge of the business as well winning

numerous company awards.

Won salesman of the month award for 6 months in a row, and a total of 15 sales goal

awards.

Home Depot. July 2004 - April 2005

Hardware Sales Associate

Assisted Customers

Stocked Shelves

Ran Forklift to pull down stock when needed.

Inventory Control

Office Depot Inc. November 1997 - February 2004

Network Administrator 2000-2004

Analyzed Network issues daily and technical support for 50 customer service

representatives as well as the Management Team.

Maintain all network printers.

Managed Vantive trouble tickets for non-network and network related issues.

Managed Nortel Network Phone System for the entire call service center and

warehouse.

Programmed and controlled Symbol 24 scan guns including, training, trouble shooting

and supervising associates on new procedures.

Inventory Control Supervisor 1997-2000

Managed night inventory mark out crew providing product for the packing crew to

complete customer orders.

Shipping/Receiving, Loss Prevention, Replenishment.

Controlled all returns including high dollar items to security cage for proper

storage.

Crown Forklift Certified, Haz-Mat Training, Scan Gun Training, Automated Conveyor

System, Certified Diversity and Sexual Harassment Training.

Other Experience, Accomplishments

United States Army National Guard Honorably Discharged

Army Achievement Medal

Crown Forklift Certified: Cherry Picker, Reach Truck, Standard Forklift, Haz-Mat

Training, Symbol 24 Scan Gun Training, Automated Conveyor System, Certified,

Diversity and Sexual Harassment Training, AWS Certified

References

Available upon request

Contact this candidate