Customer Service Medical
Resume:
Amanda Barr
Dayton, Ohio *****
abj51l@r.postjobfree.com
Objective:
To become associated with an organization in the medical field utilizing
the skills I acquired during my time of employment and education.
Education:
Southwestern College; Dayton, Ohio 10/2004 - 04/2006
Associates Degree in Medical Administrative Assistant
Obtained a 4.0
Courses included:
Transcription Phlebotomy Procedures
Medical Terminology EKG
CPT Medical Coding ICD-9 Medical Coding
CPR/First Aid Anatomy and Physiology
Pharmacology Data Entry
MS Word Office XP
Clinical Externship Experience:
180 hours completed at University Medicine/Pediatrics.
Charting Vitals
Organizing Charts Calling Rx into Pharmacies
Patient Relations Scheduling
Giving Immunizations Pediatric Growth Chart
Pediatric Health PPD Placement
PPD Reading
Ballard High School, Louisville, KY 1998-2002
Obtained Diploma in the Honors Program
High school majors:
Mathematics Computer Technologies
English
Experience:
Assurant Specialty Properties; Springfield, Ohio 4/2009 - Current
Loss Draft Specialist
Check Processing Inspections
Receiving Escalated Call Outbound Call
Monthly Follow Up Data Entry
Knowledge of Check Information Communicating with Borrowers
Communicating with Client Communication with Insurance
Knowledge of Investor Guidelines System Noting
Client Implementation Loan Acquisitions
Teleperformance USA; Fairborn, Ohio 06/11/2007 - 02/28/2009 (mass lay off)
Business General Care Rep, Technical Support Agent, Training Team Lead
Receiving Inbound Calls Correcting Billing Errors
Reporting Network Issues Creating Billing Disputes
Insuring First Call Resolution Sales
Device Knowledge Correcting Network Issues
Active Listening Skills Noting Accounts
Plan and Attachable Option Knowledge Training
Determining the Direct and Indirect Reason for a Call
Maintaining Handle Time of Less than 10 Minutes
Implementing Changes in the Billing System
Correcting Communication Between Device and Network
Processing New Device Orders
Processing Replacement Device Orders
Pain Alternatives, Inc.; Beavercreek, Ohio
03/28/2007 - 04/13/2007
Medical Assistant (Temporary)
Vitals Injections
BWC Scheduling
Electrical Stimulation Ultrasound
SOAP notes for Message Therapy Assisting physician with OMT
Imputing Patients Past Medical History Reception
Microfour Practice Studio Electronic Medical Charting
Kroger; Dayton, Ohio
06/03/2005 - 09/28/2006
Cashier Training
Customer Service U-Scan
Bagging Product and Price Knowledge
Creative Financial Solutions; Urbana, Ohio
02/01/2004 - 10/08/2004
Office Manager (Temporary)
Scheduling Advertising
Product Knowledge Telephone Skills
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