Manager Customer Service

(Susanna Y. Kim

Federal Way, WA

Phone: 206-***-****

E-mail: abj516@r.postjobfree.com

Objectives

To obtain a position that will utilize my organizational and

communication skills to excel within the company and contribute to its

success.

Qualifications/Skills

Excellent communication skills demonstrated by the ability to work with

people of diverse backgrounds.

Ability to adapt quickly and overcome the challenge of solving problems.

Able to maintain composure during tense and high pressured moments.

Effective listening skills to determine the needs of customers leading

to outstanding rapport with clients.

Outstanding organizational skills.

Highly motivated individual as well as a great team player.

Fluent in both English and Korean.

Proficient in Microsoft Office 2003/2007, Windows 2003/XP/Vista/7

Typing Skills: 90 WPM

Education

2009 - 2010 Highline Community College, Des Moines, WA

Sought Associates Degree (Pending)

3.40 GPA

2004 - 2005 Honolulu Community College, Honolulu, HI

Sought Degree in Computer Science (Pending)

3.00 GPA

Experience

Account Manager/Customer Liaison (July 2006 - Present)

X10 Wireless Technology INC. (Renton, WA)

Determine client needs and pair with the correct product

Met and exceeded company quotas numerous times

Troubleshot customer's issues effectively and efficiently

Met clients needs by providing sales information and assistance on

personal time

Provided superior customer service to clients on a first name basis

Generated reports displaying customer requirements

Reported to upper management with team numbers

Retail Sales Representative (January 2006 - June 2006)

Top Ten Fashion (Tacoma, WA)

Maintained customer satisfaction

Established rapport with clients

Determined and acquired client's needs

Managed inventory

Assistant Manager (August 2005 - December 2005)

Bubble Island (Federal Way, WA)

Trained new employees

Acting manager when manager was not present

Maintained inventory

Analyzed and recorded daily sales

References

Available Upon Request

Contact this candidate