Manager Software

**** ****** ******* **. 615-***-****

Hueytown, AL 35023 **********@*****.***

Dustin Edward Johnson

Objective Seeking position within a growing organization where my technical strengths can

best serve the company. I have demonstrated an aptitude to work independently as

well as be a team contributor. Excellent follow-through skills, conscientious, with

an extremely high work ethic. I am looking to further my abilities and practices

and use my strengths to help me grow stronger in all areas of my life.

Applications Proficient in:

Microsoft Windows 7, Vista, XP Home and Professional, Windows 2000,

Windows NT, Windows Server 2003, Mac OS X, Microsoft Office 2003 and

2007, Outlook Express, Novopath, Corel WordPerfect, Active Directory, Norton

Ghost, Norton and MacAfee Antivirus and am proficient in using remote desktop

applications such as SMS, PC Anywhere, Real VNC and Log Me In.

Certifications -Dell Certified Systems Expert in Notebooks, Desktops, Printers and Servers

-Microsoft Certified Pre-installation Specialist

Experience

CCCi (For Southern Company) Birmingham, AL Aug 2009-

Feb 2010

IT Help Desk Analyst

Provided IT support for all of Southern Company (Alabama, Georgia,

Mississippi and Gulf Power as well as Southern Nuclear).

Used remote assistance software to guide users in solving all manner of

Windows problems and company specific software.

Helped users solve technical issues as well as providing training to

employees new to certain software.

Troubleshooting Windows problems, printers, faxes and phones were

included in my duties.

Towers Electric Gadsden, AL 2009-Present

Electrician

Responsible for wiring houses and installing all manner of electrical

devices and units.

Pathologists Laboratory P.C. Hermitage, TN 2008-2009

IT Specialist

Responsible for overseeing all things IT related between four locations in

Summit, Hendersonville, UMC and Portland medical facilities.

Provided support for all computer problems hardware and software

related.

Purchased equipment as needed.

Provide support to my co-workers via remote desktop and in person.

Helped to oversee interface connection between Summit Hospital and the

Hospital Corporation of America (HCA)

National Seating & Mobility Franklin, TN 2006-2008

Tech Support

Provided phone and hands on support for our home offices in Franklin and

Chattanooga.

Provided phone and remote assistance for our offices located out of state.

Job Duties included troubleshooting and repairing all hardware and

software issues with printers, servers, laptops and desktops.

Ordering parts as needed.

Troubleshooting internet and network connection problems with our

equipment and with the provider’s equipment.

First Consulting Group Nashville, TN 2004-2006

IT Analyst II (Day-Shift)

Remote technical helpdesk support for hospitals, pharmacies and

universities. Such clients include:

University of Massachusetts

University Hospitals Health Systems

Stamford Health Systems

Johnson & Johnson

Troubleshoot hospital applications, resolve software and hardware issues.

Work Flow Coordinator (Promoted 3/2005)

Personally resolved high priority issues timely and efficiently.

Generated daily reports to assure resolution of all Help Desk issues and

assigned to the responsible analysts to follow up.

Trained existing employees on customer specific programs such as

(Meditech, Remedy Action Response, SMS, User Manager, Active

Directory, IDX, Kronos, Oracle, Citrix, PCOSS, Omnicell, Mainframe and

Softlabs.)

Dell Inc. Nashville, TN 2003-2004

CSD Senior Technician

Presented with ACE Certificate for being an Ambassador for the customer

experience at Dell.

Promoted to a repeat call queue. If calls could not be fixed the first time,

they were given a special extension to call back in to me.

Provided phone support for independent businesses to multi-billion dollar

corporate accounts.

Worked in a team environment providing support for my colleagues as

needed.

Gadsden Foot Association Gadsden, AL 2000-2001

Network Administrator

Responsible for installation of new Microsoft Windows 2000 network. Set

up all computers and shared files and printers over the network.

Performed computer maintenance and all hardware and software

troubleshooting issues.

Installed and maintained Access database to store all patient information.

Learning Systems Technologies Gadsden, AL 1997-2000

Senior Computer Technician

Built and serviced custom made computers at satellite operation for home

and business internal users and customers (schools).

Provided technical support in person and remotely.

Served as back up store manager.

Nashville State Community College Nashville, TN 2006-2008

Education

Currently enrolled at Nashville State night classes to earn credits toward

Electronic Engineering degree with a minor in Business Management.

Will finish up my degree at Middle Tennessee State University.

Gadsden State Community College Gadsden, AL 2001

Completed classes that transferred to Nashville State to help in obtaining

Degree.

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