Medical Customer Service

Thao Nguyen Vu

Address: **** *****

Waco, Texas *6706

USA

Mobile: 214-***-****

E mail: abj4yh@r.postjobfree.com

Objective

To obtain a position with an established organization that can utilize my years of customer

service experience in a medical clinic.

Work Experience

Internal Medicine Dr. Talatala

Carrollton, Tx

05/2006 08/2009

Title: Receptionist/Intern

Job: I performed basic functions of a receptionist like answering phone calls, relaying

messages to and from the staffs, copying/faxing, check in/out patients, scheduling

appointments, managing medical records, verifying insurances, aiding the patients with

their accounts, and ensuring the needs of the patients and staffs are met.

Acquisition:

• Learned the objective of verifying insurance

• Acquainting myself with the medical surroundings and regulations

• Familiarizing myself with medical office softwares such as OfficeHours and

Medisoft

• Aquiring a strong medical terminology vocabulary

• Experience in a fast paced work environment

Dermatology Dr. Li

Coppell/Frisco, Texas

05/2008 08/2008

Title: Intern

Job: I shadowed Dr. Li and provide help when necessary.

Acquisition:

• Improved knowledge in the dermatology field

• Behind the scene function of a clinic

• Understanding the role of a dermatologist

• Seeing the impact of medical treatments

• Introduction to treatments, cure, and medicine related to dermatology

EMSI

Waco, Texas

03/2010 08/2010

Title: Caseworker

Job: Helped life insurance applicant finish their medical history interview.

Acquisition:

• Medical terminology and in dept knowledge of health conditions

• Improved telephone communication skills

• Faster typing time

• Better customer service

Education

Herbert Marcus/Davis Elementary

Dallas, Texas

1995 2000

Accomplishments:

• Better Kid, Better Dallas

• Reading Together USA, tutor

• Student Council, Vice President

• Science Fair, finalist

Blalack Middle School

Carrollton, Texas

2000 2003

Activities:

• Band

• Choir

• Web Tech Team

High School Diploma

Creekview High School

Carrollton, Texas

2003 2007

Summer Programs:

• Lone Star Scholars Academy

• Presidential Classroom

• Invitation to the Medicine Forum

Activities:

• Band, UIL

• Softball

• Key Club (Unicef, Habitat for Humanity, etc.)

• Asian Culture Club

Accomplishments:

• National Honor Society

• Who's Who's of American Scholars

• National French Honor Society, Historian

• National Society of High School Scholars

Bachelor of Science

Baylor University

Waco, Texas

2007 Current

Description: In the process of obtaining a bachelor degree in Biology with minors in

Chemistry and History as well as acquiring exposure to research and the medical field.

Activities:

• Baylor Disciplinary Core

• BUMEDS (Medical Ethics)

• Vietnamese Student Association

• Catholic Student Association

• UNICEF (Third World Countries Aid)

Relay for Life (Cancer Awareness Organization)

•

Biology Research, Dr. Harvill

•

Affiliations

Pharmacy Technician

01/2009 Current

Skills

Secretarial duties

•

Microsoft (all applications), Adobe

•

Office equipments: fax, copier, etc.

•

Lab equipments: microscope, pH meters, etc.

•

Proficient Communication

•

Medical Softwares: Medisoft & OfficeHour

•

Patient Service in medical environment

•

Medical Terminology

•

Fluent Languages: English & Vietnamese

•

Interests

Traveling

•

Meeting new people

•

Learning different languages

•

Contact this candidate