Customer Service Representative
Resume:
Jaime Johnson-Williams
Columbus, Ohio 43207 USA
E ***************@***.***
EMPLOYMENT -
COLUMBIA GAS/NISOURCE
Civic Center Dr
Columbus, Ohio 43215
Rosalyn McKenzie, Scheduling Leader
Job Title:Operations Coordinator
January 2008 - August 2009
- Answered incoming calls and provided information when able to, forwarded
calls to appropriate personnel and/or took messages.
- Used office equipment in daily tasks
- Processed payroll for over 50 employees
- Processed all contractor bills for designated areas
- Filed and maintained all records of permits received for designated areas
- Interacted often with internal and external clients thru telephone and in-
person
- Provided support to scheduling leader and completed all tasks assigned
DISCOVER CARD FINANCIAL SERVICES
New Albany Rd
New Albany, Ohio 43054
James Reed, Team Lead
Title: Fraud Prevention Specialist
February 2006 - January 2008
- Handled inbound Merchant, Cardmember, Law Enforcement, and Internal
referral calls and inquiries, utilizing good customer service skills
- Performed analysis of selected Cardmember activity for the detection of
potential losses through the various systems (FED, FEDNET, PATTERN,
REPORTS).
- Initiated Cardmember and Merchant contact as needed to verify suspicious
activity.
BANK ONE
Brooks Edge Blvd.
Westerville, Ohio 43085
Jim Gilligan, Supervisor
Title: Correspondence Advisor
April 2005 - March 2006
- Researched and analyzed customer issues.
- Made adjustments to cardholder accounts, including used discretionary
authority to satisfy the cardholder
- Answered incoming customer calls and assisted in resolution of any
customer issues.
- Ensured adherence to Federal Fair Credit Billing Act.
AEP
Hamilton Rd.
Groveport, Ohio 43230
Brenda Johnson, Supervisor
Title: Customer Service Representative
March 2004 - April 2005
- Resolved customer questions and complaints thru inbound calls
- Responded to telephone inquiries concerning billing errors, misapplied or
incorrect payments, service interruptions, new service setups, etc.
- Provided support to customers experiencing technical difficulties with
service.
- Was responsible for documenting all reports of service interruption
and/or emergency situation and notifying appropriate personnel
EDUCATION-
Bachelor of Business: Marketing
Wright State University
Graduated in November 2003
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