Customer Service Manager

****-**** ***** ***** . **********, AL ***** . Phone 205-***-****

Tamara S. Crayton

Objective

To achieve a position with a growing company, where

I can use my skills for quality performance, and

further develop my potential.

Education

1992 - 1996 Woodlawn High School

Birmingham, AL

Obtain a High School Diploma

Work experience

2007-2010 Augmentation, Inc

Birmingham, AL

Medical Clerk (Cooper Green Hosp)

Ortho, Surgery, Neurology, Rheumatology, Urology,

Ear Nose & Throat, Dermatology, Eye Clinics

Originated updated maintained patient information

utilizing a computer.

Searched accorded materials and processed

confidential medical records.

Obtaining information concerning patient medical

history also solves problems and answers any

questions from general public.

Interprets rules, regulations, procedures and

functions.

Discharge and schedule various appointments to

different clinics.

Schedule lab test and x-rays for patients.

Answer multi-line phone.

Check knowledge of differ type of insurance.

Schedule referrals to outside facilities.

Obtaining insurance authorizations for schedule

procedures.

Verifying patients insurance.

2007-2007 Augmentation, Inc

Birmingham, AL

Personnel Coordinator Health Care Services

Files of personnel information.

Greets applicants and guest.

Conducts routine inventories and maintains list of

needed supplies.

Orders/purchases office supplies as needed, within

budget.

Answers/screen calls; takes messages, and maintain

awareness of management schedules.

Records payroll information on Monday as called in

by nursing staff.

Assists with Payroll/Billing preparation and

distribution as needed.

Keeps a log and monitors the postage machine.

Answers a multi- line phone.

Faxing and filing.

Delivers payroll check to Cooper Green.

2005-2007 Augmentation, Inc

Birmingham, AL

Medical Clerk (Cooper Green Hosp)

Internal Medicine Clinic

Originated updated maintained patient information

utilizing a computer.

Searched accorded materials and processed

confidential medical records.

Obtaining information concerning patient medical

history also solves problems and answers any

questions from general public.

Interprets rules, regulations, procedures and

functions.

Discharge and schedule various appointments to

different clinics.

Schedule lab test and x-rays for patients.

Answer multi-line phone.

Check knowledge of differ type of insurance.

2007-2009 Liz Claiborne

Birmingham, AL

Part-Time Manger Shoe Store

Assist and report to store manager.

Assists with monthly Paperwork.

Assisting with coordination activities and

responsibilities within the store.

Ensure product is arranged according to planners.

Monitor performances of employee customer service.

Assist with performance and evaluation of

employees.

End of the day Closing and Opening.

Balancing and Deposits.

Opening up the store.

2002 - 2005 Wasson Drugs Inc.

Birmingham, AL

Clerical/Data Entry

Enters, retrieves, and reviews client's accounts

information via computer; makes adjustment to

accounts as necessary.

Maintains complete sets of accounts including

accounts payable, and accounts receivable.

Ensures proper allocation of funds; ensures timely

payment of all debts.

Operates cash drawer or register, counting and

balancing daily monies received, and preparing bank

deposits.

Investigates and solves computer hardware and

software problems and malfunctions.

Operates and maintains all computer equipment.

1999 - 2002 Alabama Alert Inc.

Homewood, AL

Office Manager/Receptionist/Collection Officer

Putting together critical documents regarding

customers account information to send to ADT

Security.

Creating spread sheets about the amount of revenue

we will be receiving if all accounts fund.

Talking to customers regarding the installation of

their new security system.

Running credit reports on potential clients for

approved credit.

Answerer multi-line phone system.

Taking monthly payments and processing them.

Faxing and filing all important documents.

Call over 1000 customers per month on delinquent

accounts for their

security system.

Conference call ADT with customers to do ACH setups

Receiving and posting all payments.

Receiving all inquires on past due accounts.

1999 - 1999 Temp World

Birmingham, AL

Clerical/Data Entry (Temp Job)

Keying information into Protective Life Data Base

about potential clients past physical and mental

history.

Submitting documents to agents.

Faxing and filing documents.

Sorting mail.

1997 - 1998 Amsouth Bank

Birmingham, AL

Proof Operator/Adjustment Clerk

Balancing customers deposit slips if out of

balance.

Correcting the problem and notify the customer by

mail.

Adjusting teller errors at different branches.

Balancing commercial and residential deposits.

Answering incoming calls from customers about the

errors on their accounts.

Running checks through the proof machine to encode

and balance the deposit.

References

References are available upon request.

Contact this candidate