Supervisor Customer

Luis Faisca

* **** ***** ~ Brunswick, MD *****

Cell: 301-***-****

E-Mail:abj4w1@r.postjobfree.com

Mission Statement: To seek steady part time employment in a place of

business where I may learn and grow while I study nursing full time in

college. To do the best in all that I do and to show a more than acceptable

work ethic. To get-along with and respect my coworkers, while helping to

create a comfortable working environment for all. To be respected by my

coworkers and management for performing well and being punctual every day I

am scheduled to work.

Qualifications:

Bilingual: English/Spanish

Proficient in Microsoft Office

2000 - 2001 Gaithersburg Ethics Seminar Award Winner

Education:

Watkins Mill High School: Received Diploma.

Montgomery College: Transferred to Frederick Community College.

Frederick Community College: Currently enrolled in college full time and

majoring in Nursing. I have just been accepted into the program and start

in the spring 2009 semester.

Experience:

CHEVY CHASE BANK/CAPITALONE BANK: June 2010- SEPT. 2010

Position: Summer Teller/CustomerService Representative

Duties: To assist customers with deposits and withdrawals, while trying to

deepen their relationship with the bank by offering additional products and

services. Assist customers with any account problems they encounter and

provide them with financial knowledge. Help with the operations of the

bank, including cash and negotiable inventory, operation of the ATM, and

organizing paperwork.

Supervisor: Nitaya Vu-Duc

Address: 5903 Buckeystown Pike Frederick, MD 21704

Phone: 301-***-****

PROVIDENT BANK: January 2008- January 2009

Position: Teller/CustomerService Representative

Duties: To assist customers with deposits and withdrawals, while trying to

deepen their relationship with the bank by offering additional products and

services. Assist customers with any account problems they encounter and

provide them with financial knowledge. Help with the operations of the

bank, including cash and negotiable inventory, operation of the ATM, and

organizing paperwork.

Supervisor: Jean Ellis or Grace Bangwa

Address: 7400 Guilford Dr. Frederick, MD 21704

Phone: 301-***-****

TOY'S R US Distribution Center: August 2007 - December 2007 (SEASONAL)

Position: Seasonal: Operation Assistance/ Receiving

Duties: To assist in warehouse operations and productivity. These duties

include: unloading docked truck's cargo carefully, quality control

inventory, palleting cargo on trucks, increasing production and accuracy.

Supervisor: Forest or Mabel

Address: 7106 Geoffrey Way Frederick, MD 21704

Phone: 301-***-****

IHOP: May 2006- April 2007

Position: Manager

Duties: Oversee all aspects of restaurant including front of house and back

of house. Oversee purchase orders and inventory. Also, head the marketing

campaign for the restaurant. Manage employees' scheduling, disputes and

shift work. Aside from these responsibilities, insuring customer

satisfaction was a must.

Supervisor: Satar Shiek

Address: 20009 Century Blvd. Germantown, MD 20874

Phone: 301-***-****

BB&T: February 2006 - April 2006

Position: Relationship Banker

Duties: Interact directly with customers face to face to meet their

financial needs and goals by recommending and utilizing services such as

CDs, IDAs, and IRAs among others. Also prepare loan applications for

processing by loan officer.

Supervisor: Linda Carner

Address: 404 King farm Blvd. Ste. 120 Rockville, MD 20850

Phone: 301-***-****

BANK OF AMERICA: July 2005 - January 2006

Position: Teller

Duties: Process customer transactions while offering the best customer

services possible. Also, handle duties such as being responsible for a cash

drawer, and identifying opportunities for product sales to existing

customers and then referring that customer to the appropriate department.

Supervisor: Sharina Sarmiento

Address: 474 North Frederick Avenue Gaithersburg, MD 20877

Phone: 301-***-****

IHOP: December 2004 - July 2005

Position: Server

Duties: Greet the customers, state my name, serve them beverage, offer

promotional specials, take customer's order in a friendly manner confirm

the order, bring out hot food, make sure the quantity and quality of the

meal is to the customer's liking, offer refills, pre-bus the customer's

table, offer any more assistance, and invite the customer back.

Supervisor: Charles Powell, William Lewis

Address: 206 N. Frederick Avenue Gaithersburg, MD 20877

Phone: 301-***-****

KIDSCO INC: June 2000 - September 2002

Position: Counselor

Duties: Assist children with their homework, organize group games, feed

children, keep children safe and interact with children in a responsible,

yet and fun manner.

Supervisor: Jay Gerson and Angelica Wiley

Address: P.O. Box 3216 Gaithersburg, MD 20885

Phone: 301-***-****

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