Customer Service Sales

Kelly Smith

Residential Address: **** Clinton Road, Autryville, North Carolina, 28318

Residential Phone: 910-***-****

OB

JECTIVE: To obtain a position where my customer service skills and multiple talents will be asset to my employer as well as myself.

SU

MMARY OF QUALIFICATION

Customer friendly and enthusiastic sales clerk and representative with over five (5) years of experience in the customer service related

industries

Winning personality with excellent communication skills both verbal and written

Well developed talent to deal effectively with diverse clientele while solving problems to the satisfaction of company and clients

Self starter who applies individual initiative to get job done efficiently and effectively

Customer service oriented, with goal of customer satisfaction and repeat business

Proficient in computer technology and related software, i.e. Microsoft Word Excel, and Power Point, Windows XP,

2000,2002,2003,2005,2007,2009

Type 40+wpm

KNOWLEDGE/SKILLS/ABILITIES

CUSTOMER SERVICE/RETAIL SALES

Performed managerial functions such as approved cheeks and charges, balance receipts, tills and safe drops

Proficient in computerized account processing of client reservations, complaints and etc.

Utilized data entry and 10 Key Calculator skills

Resolved customer grievances to designated departments for further investigation

Determined charges for services requested, collected deposits or payments, and/or arranged for billing to ensure that all

accounts balanced with 100% accuracy

Conferred with customers by telephone or in person in order to provide information about products and services, to take

orders or cancel accounts, or to obtain details of complaints

Trained employees in cashiering, customer services, and inventory systems

Developed good rapport with approximately 100+vendors, to include scheduling of events, social gatherings and hotel

maintenance

EMPLOYMENT HISTORY

Front Desk Clerk, Deluxe Inn Hotel, Fayetteville, N.C. 283**-****-****

Cafeteria Dietary Aide, Cumberland County Schools, Fayetteville, N.C. 2005 2006

Front Desk Receptionist, Abbott Insurance, Spring Lake, N.C. 283**-****-****

Hostess/Waitress, Rainbow Restaurant, Fayetteville N.C. 2004 2005

EDUCATIONAL BACKGROUND

Triton High School. Erwin, North Carolina Graduate/2004

Fayetteville Technical Community College, Fayetteville NC 2005 Present

Certificates: Academic Review, Adult Basic Education (2007), Child Nutrition (2005)

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