Objective: To pursue a professional career that will allow me to utilize

my skills to benefit a great company.

Academic Master of Arts (attending)

Credentials: Major: Special Education

The University of Phoenix Online, Phoenix, Arizona

Bachelor of Arts (August 2004)

Major: Psychology

The University of Alabama in Huntsville, Huntsville, Alabama

Computer Software: MS Word, Excel, PowerPoint, Publisher, Outlook,

Internet, PeopleSoft, ADE,

Skills: Spectrum, NICE Monitoring System

Operating Systems: Windows 98, 2000, XP & Vista

Work

Experience: 2/2010 - Present Madison County Schools

Huntsville, AL

Substitute Teacher

. Maintains and respects confidentiality of student and

school personnel information.

. Maintains a discipline and classroom control that fosters a

safe and positive environment for all students and staff in

accordance with school and county policies.

. Ensures the adequate supervision to assure health, welfare,

and safety of all students.

. Takes all necessary and reasonable precautions to protect

students, equipment, materials, and facilities.

. Reports all student injuries, accidents, illnesses, and

discipline problems to the appropriate authority

immediately or as soon as is reasonably possible.

. Implements lesson plans, while ensuring the integrity of

academic time and in a manner which motivates students to

learn and participate.

. Organizes students for effective instruction.

. Completes a report on classroom conduct and important

information for the regular classroom teacher.

. Complies with and supports school and division regulations

and policies.

. Models non-discriminatory practices in all activities.

. Performs other related duties as assigned by building

administrator(s) in accordance with school/division

policies and practices.

5/2008 - 1/2010 Redstone Federal Credit Union

Huntsville, AL

Member Connect Representative

. Answer telephone calls from existing and potential members

of the credit union.

. Explain products or services and prices, and answer

questions from members and potential members in regards to

their finances and financial profile.

. Obtain names, addresses, phone numbers, and other personal

information about members for identification purposes.

. Maintain confidentiality of member information.

. Resolve member questions and account problems quickly and

accurately.

. Offer appropriate products/services to assist members with

their present financial situations as well as plan for

future financial goals.

. Counsel members on effect ways to manage their checking,

savings, money market, and investment accounts.

. Perform transactions per member request to include

transfers, balance inquiries, and loan payments, as well as

assist with online banking and online bill payment

requests.

. Keep records of member interactions and transactions,

recording details of inquiries, complaints, and comments,

as well as actions taken.

. Maintain a pleasant personality, excellent telephone voice

and remain a team player.

. Monitor and mentor new reps during their on-the-job

training.

6/2001-6/2008 West Corporation

Huntsville, AL

Performance Assessment Supervisor

. Managed the activities of 10 performance assessment

specialists by ensuring all functions were efficiently

performed in a quality oriented environment.

. Planned and established work schedules and assignments to

meet production goals and needs.

. Oversaw activities related to call monitoring of new

trainees and production employees to ensure call quality

met or exceeded client goals and objectives.

. Participated in new hire and supplemental training to

ensure employees were knowledgeable about products being

delivered and policies and procedures.

. Led and participated in regular calibration sessions with

designated departmental staff to determine consistency of

evaluation processing.

. Led and participated in weekly/monthly monitoring sessions

with client to highlight successes and make suggestions for

improvement of the credit sales presentation.

. Acted as liaison between client and Program Manager and

communicated wants, needs, and recommendations to better

the program and increase credit sales.

. Conferred with other supervisors and team leaders to

coordinate operations and activities within or between

departments.

. Coached, developed, and mentored performance assessment

specialists to achieve quality performance.

. Assisted with monitoring sales representatives to ensure

that they delivered the prepared sales talks, read from the

scripts to effectively describe products or services

offered by major credit card company to persuade members

and potential members to apply for credit or charge cards.

. Assisted with the adjustment of sales scripts to better

target the needs and interests of the members or potential

members that called in.

. Hired, trained, evaluated, and discharged staff and worked

with Employee Relations to resolve personnel grievances.

. Initiated and coordinated monthly, quarterly, and yearly

audits of agent records and files to ensure that client set

guidelines were being followed.

Volunteer: 11/08 - Present Eagles' Nest Ministries

Huntsville, AL

Daddy's Girls of Destiny

Administrative Assistant

. Supervised over 45 young girls between pre-school and high

school age levels to help them understand their worth and

how to deal with peer pressure, have good self-esteem, and

to conduct themselves as young ladies.

. Responsible for creating a calendar of events and construct

lesson plans to ensure the smooth flow of the program.

. Coordinate planned events and communicate with parties

involved in the event via email, phone, or face to face

interaction.

. Ensure event items are ordered and delivered to the event

site which include but are not limited to food, props, hand-

outs, and audio visual tools.

. Assist with managing volunteers who are assisting with the

events to ensure they have a schedule and are able to

uphold their obligation.

. Responsible for maintenance of program finances. Collect

all monetary donations and sponsorships and track actions

and budget weekly.

. Ensure any established bills are paid against execution and

are recorded appropriately.

. Communicate regularly with Program Director to ensure

program goals and needs are being met and fulfilled.

. After session year ends, reconcile the budget to reflect

actual costs, debrief documents recapping lessons learned.

. Assist in other marketing related projects to include

program tri-fold construction and upkeep, flyers,

newsletters and articles.

. Assist Program Director with compilation of forms and

parent information.

06/08 - Present Eagles' Nest Ministries

Huntsville, AL

Eaglets' Dance Ministry Dance

Teacher/Leader

. Teach 12 girls between the ages of 4 and 12 dance

choreography and techniques to use when ministering in

dance during worship service.

. Coordinate and schedule rehearsals and ministry

assignments.

. Manage financial profile for program and ensure that all

material purchases stay within budget.

. Communicate with parents via phone, email, written

communication, and face to face interaction.

References: Available upon request

Contact this candidate