Manager Management

SETH C. HERTIN

**** *** ***** ***** ( Las Vegas, Nevada, 89128

702-***-**** ( abj4tp@r.postjobfree.com

EXECUTIVE-LEVEL MANAGEMENT: OPERATIONS, Marketing

Seasoned, high performance operations management executive with extensive

and successful experience reorganizing, streamlining, and strengthening

existing operations. Proven abilities in evaluating organizational needs,

developing growth initiatives, recruitment/retention strategies, and

training programs that consistently outperformed operating objectives.

Consistently delivering strong and sustainable gains in competitive markets

through decisive leadership increasing both top-line and bottom- line

figures.

AREAS OF EXPERTISE

Gross Margin, Net Income, and EBITDA Improvement . Business and New Market

Development . Strategic Market Planning . Corporate Reorganization and

Redevelopment . Organizational Leadership Institution Building & Support .

Employee Development . Policy Creation . Public Relations . Customer

Service & Retention . Account Management . Competitive Contract Award .

Product Lifecycle Management . Mergers and Acquisitions . Vendor

Negotiations . Board Relations . Team Building

PROFESSIONAL EXPERIENCE

LITIGATION SERVICES, Las Vegas, Nevada ( 2008-Present

Provider of court reporting, trial consulting, transcript production,

electronic depository, and document production unit with 50 employees

located in the main office in Las Vegas, NV and 15 employees Reno, NV.

General Manager: Manage all of the company operations, sales and marketing,

accounting/finance, and information technology. Responsible for all growth

factors of the company including P&L accountability and integration of

company-wide strategic plan regarding operating policies, clients and

prospective customers. Establish and direct performance metrics,

communications functions, sales pipeline, sales growth targets, and

hiring/training/development and appraisal of cross-functional staff.

. Created and developed company 3 and 5 year strategic plans.

. Consolidated Reno and Las Vegas business units; planned and restructured

all departments, creating job descriptions and standardizing pricing.

Over the course of 1 year turned a average -18% net income to an average

+19%

. Reorganized Reprographic department to increase Gross Margin from 1.2% to

25% in 10 months.

. Through combined leadership strategies turned Total Company EBITDA from

-1.2% to +7.1%

ITT/ESI Technical Institute, Las Vegas, Nevada ( 2007-2008

Leading private college system providing technology-oriented postsecondary

degree programs with over 100 campuses nation-wide and 3,700 employees.

Manager of Recruitment: Chosen to direct every aspect of operations

management for new recruitment department on campus including, hiring and

training of recruiter staff, developing business initiatives, and protocols

for department procedures and administering an annual budget of $9M. Held

full P&L accountability. Reported directly to College President. Researched

market trends to evaluate competitive activity and effectively plan high-

yield marketing strategies, public relations events and media

communications. Supervised team of 6 recruiters and a marketing secretary.

Evaluated all aspects of staff performance on a daily basis, and conducted

weekly, quarterly, and annual job performance evaluations. Prepared review

reports and administered disciplinary action as needed. Administered

payroll. Provided HR generalist support functions for various departments

on campus.

. Organized dynamic recruitment and special events that resulted in

accomplishing 111% of goal objective for student enrollment within first

quarter.

. Succeeded in significantly reducing high staff turnover and expanded

recruitment department to include additional staff members.

. Won "Excellent Manager of Recruitment for the Quarter" award.

SETH C. HERTIN ( Page 2 ( abj4tp@r.postjobfree.com

The American Red Cross ( 1998-2007

Not-for-profit emergency response global leader organization with more than

half a million volunteers and 35,000 employees.

Southwestern Regional Director, Bozeman, Montana (2007): Senior executive

with core leadership for daily operations management including strategic

planning, programming, financial management, human resources,

administration and marketing for 2 service centers servicing 12 counties

throughout the state. Facilitated Disaster, Military Services, and Health

and Safety programs. Supervised 2 program managers, and 22 direct reports.

Fostered relations with the Board of Directors for each center and managed

annual budget of $300K. Mentored volunteer team of 13 Armed Forces Case

Workers, 100 Disaster Relief Volunteers, and 400 Health and Safety

Instructors. Demonstrated expertise in fundraising, building volunteer

teams and organizing special events.

. Established and maintained key partnerships with external and non-profit

agencies.

. Facilitated merger and integration of services/programs of the Butte and

Bozeman centers in agreement with the American Red Cross and within

stringent time limits.

. Transitioned failing Health Safety Program to customer-driven service

with solid revenue growth.

Executive Director/Service Center Director, Butte & Helena, Montana (2005-

2007): Promoted through increasingly responsible assignments to lead major

corporate merger of Butte and Helena Service Centers for the Montana

Chapter, which represents the entire state. Directed all Disaster, Military

Services, and Health and Safety programming. Supervised 2 program managers,

15 staff members 10 case workers (Armed Forces Emergency Services), 80

disaster volunteers and 300 Health and Safety instructors. Led HR,

fundraising, and administrative functions for 2 offices serving a 10 county

district. Conducted in-depth cost/benefit analyses, developed financial

controls, and implemented uniform pricing models. Held P&L accountability

for $250K. Won the 2006 Meritorious Staff Award.

. Led major reorganization process to completion facilitating merger of 2

offices including integration of 2 Boards within 6 months.

. Coached and prepared 5 directors to provide operating leadership

within a politically volatile change management process.

. Spearheaded creation of corporate data processing center for Montana

State that integrated 7 offices and generated revenue stream through

implementation of uniform certification procedures.

Development Associate, Butte, Montana (2004-2005): Principal management

role in organizing fundraising campaigns and special events for the Pioneer

District. Forged partnership with Blood Services to promote major sponsor

blood drives targeting six counties. Corroborated with Board of Directors

to design annual communication plan. Directed entire volunteer management

process.

. Orchestrated major donor campaigns/events including the Southwestern

Montana Heroes Dinner to raise $120K towards annual budget. Result:

Topped annual fundraising goals of $100K by 20%.

. Established solid relations with major broadcast media to favorably

position campaign promotions. Result: delivered a 15% gain in Health and

Safety sales.

. Conceptualized and implemented extensive web-based interactive

reporting system to track Red Cross service/program activities

throughout the state of Montana.

Career Note: Additional professional background includes Youth Service

Specialist for the American Red Cross (2000-2004), and Youth Coordinator

for the American Red Cross, Pioneer Chapter (1998- 2000).

Details on request.

EDUCATION

Master of Business Administration, Executive MBA Program

University of Nevada, Las Vegas

Bachelor of Science in Business and Information Technology, Management

Track

University of Montana - Montana Tech, Butte, Montana

Word, Excel, Database, Outlook, PowerPoint, Visio, QuickBooks, Peachtree,

Quicken, and Visual Basic** List of Affiliations is Available upon Request

**

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