Customer Service Quality Control
Resume:
Street
Austin, Texas *****
coats_jenn@yaho
o.com
EDUCATION
Texas A&M University, College Station, TX
Graduated May 2008
Bachelor of Science in Communication and Journalism
Dean's List Fall 2007
WORK EXPERIENCE
Texas Instruments, Austin, Texas
July 2009 - Present
Production Control Operator
. Assist in assembling and testing production materials following a
time sensitive schedule.
. Responsible for maintaining the company's quality standards and
procedures in a team based work environment.
. Perform duties accurately by maintaining extreme attention to
detail in high-pressure situations.
. Troubleshoot and repair equipment in the production process.
Macy's, Austin, Texas
April 2009 - January 2010
Retail Sales Associate
. Ensured that each customer received outstanding service by
providing a friendly environment, which included greeting and
acknowledging every customer, maintaining solid product knowledge
and all other aspects of customer service.
. Maintained an awareness of all promotions and advertisements.
. Communicated customer requests to management.
Laura Raun Public Relations, Austin, Texas
April 2009 - July 2009
Junior Account Executive
. Coordinated with River Authorities regarding public outreach
opportunities and ways to optimize stakeholder relations.
. Participated in database management and measurement of achieved
results.
. Developed scopes and budgets for communication campaigns.
. Researched and drafted web content, news releases, brochures, and
other collateral materials.
. Contributed to the publication and distribution of the Texas Ground
Water Association's quarterly newsletter, Fountainhead.
. Contributed to the publication and distribution of the Texas Water
Conservation Association's quarterly newsletter, Confluence.
. Assisted in planning public meetings - logistics, agendas,
presentations, informational materials.
. Ensured quality control through daily updating of client websites
by creating links to PDF's, uploading pictures and editing
information about upcoming meetings.
Congressman Michael McCaul, Washington DC
May 2008 - July 2008
Agricultural & Natural Resources Policy Intern
. Assisted with coordinating Congressman McCaul's schedule and
accepting/regretting invitations.
. Attended Congressional hearings and briefings on behalf of staff
members and reported findings.
. Lead tours of the United States Capitol for Texas District 10
constituents.
. Managed constituent correspondence and created responses on behalf of
the Congressman.
. Maintained the daily routine of the office by answering phones,
greeting visitors, and sorting mail.
LEADERSHIP ACTIVITIES
Texas A&M University Women's Chorus
Fall 2005 to Spring 2008
Member & Formers' Liaison
. Point of contact between former and current members of Women's
Chorus.
. Created the Women's Chorus Newsletter for both the Fall 2007 and
Spring 2008 semesters
. Served as an Officer Board Member.
. Participated in the annual Texas Collegiate Women's Choral
Festival.
. Performed for campus events such as Freshman Convocation, Aggie
Muster and sporting events.
. Traveled to the People's Republic of China where the choir visited
the cities of Shanghai, Xi'an, and Beijing to perform at various
venues.
J E N N I F E R C O A T S
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