Administrative Assistant Customer Service

Maria Romero De Flores

**** **** **, ******, ** *8043

T: 210-***-**** / abj4nf@r.postjobfree.com

Experienced Administrative Assistant

Performance driven administrative assistant with experience on impacting

organizational performance through proper filing, planning, scheduling,

customer service, answering phones, storage management, shipping and

receiving supplies, and other office duties. Analyze organizational

infrastructures; develop and implement long-term strategic plans that

ensure alignment and support of business objectives.

AREAS OF EXPERTISE

. Efficient use of Resources

. Strategic Planning

. Interdepartmental Coordination

. Relationship Building

. Team Leadership

. Efficient Time Management

. Detail/Goal Oriented

. Highly Organized

. Multitasker

PROFESSIONAL EXPERIENCE

Medtronic Diabetes, San Antonio, TX

Administrative Assistant Support/24 Hr Helpline Representative

Performed inventories of all supplies, created and maintained spreadsheets

of inventories, communicated with Administrative Assistant regarding

inventories, ordered, received, and shipped supplies, rearranged layout of

supplies for the department, and performed proper terminating procedures

for each former employee station.

Goals exceeded: Eliminated shortage of supplies, better usage of

resources, and clearer communication of inventory to Administrative

Assistant. Medtronic opened its San Antonio office August 2009.

Miscommunication occurred between the established Northridge, California

office and the new San Antonio, TX. The Administrative Assistant Support

position was created to address the insufficient infrastructure of supplies

and the storage system.

Baptist Clinic, El Paso,TX

Pharmaceutical Assistant Volunteer

Assisted in reviewing inventory, addressed inventory shortages, updated

medical record files, filed medical records, explained dosage to patients,

packaged prescription medication, printed prescription labels and

facilitated as a liaison between doctor and patients.

Goals exceeded: Patients showed confidence in understanding medication

guidelines, ensured supplies were stocked and accounted for, assisted in

organizing patient files, and decreased patient wait time. The clinic

provided free services on Saturdays, which resulted in patients spending an

entire day at the clinic. Volunteers were delegated positions for the day

to address the wait time of the patients, the lack of the patient's

understanding of their prescribed medications, and the lack of efficiency.

UT Health Science Center, San Antonio, TX

Bilingual Social Science Research Associate

Assisted in development and preparation of grants and manuscripts,

translated documents into Spanish or English, researched, coordinated

meetings, trained new employees, answered phones, and other clerical duties

such as, but not limited to, faxing, copying, and filing.

Goals exceeded: Edited grants and manuscripts in a timely fashion, which

several grants were awarded and several manuscripts were published. Met

all deadlines, created files as per employer's request, and trained new

employees to ensure continuum in the department.

The geriatric division was in need of a research associate that would edit

grants and manuscripts, as well as perform administrative assistant duties.

El Paso Rio Grande Health Clinic, El Paso, TX

Student Volunteer

Assisted in collecting medical histories, took blood pressures, learned to

set up injections, observed medication prescription, assisted in research,

and translated for Spanish speaking patients.

Goals exceeded: Increased the understanding of patient knowledge, made the

patient feel very comfortable and welcomed, and increased the efficiency of

the room preparation. The clinic provides both community resources and a

student clinical learning site.

EDUCATION

Bachelor of Arts in Psychology with a Minor in Health, University of Texas

at San Antonio, Dec. 2000

Independent study with a focus on the symptoms, onset, therapy modalities,

assessments, and treatments of Schizophrenia.

Important Health courses: Issues in Community Health, Consumer Health,

Emotional Wellness, and Nutrition

Postbaccalaureate Pre-Medicine Courses, University of Texas at El Paso,

August2006-December 2008

Courses: Organic Chemistry, Chemistry, Biology, Biochemistry, and Pre-

Calculus

Postbaccalaurette Pre-Medicine Courses, El Paso Community College, August

2007-May 2008

Courses: Physics

Bilingual Teacher Certification Early Childhood-4th grade, Region XIII

Alternative Certification Program, May 2005

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