Quality Assurance Sales

**** ****** ***. ***** 562-***-****

E-mail:

Apt 3 reina.delossantos@y

Whittier, Ca ahoo.com

90602

Reina Joanna De Los Santos

Professional

Experience Vintage Senior Living - Cerritos, California - July

2009 to Present

Receptionist

Answering all incoming calls on multi-line

telephone and transferring to proper extension

Answering all marketing calls, with discreet and

proper manner, and transferring to available

manager.

Working with managers to assure all tasks and

special projects are completed properly.

Greeting all arriving and leaving guests to

facility with promptness and in a cheerful manner.

Assisting all residents with any questions,

concerns, and issues.

Maintaining supervision and count of all residents

at all times.

Contacting emergency authorities and families when

residents are in need of emergency assistance.

Photocopying and filing of all necessary documents.

Preparing documents necessary to perform daily

tasks using Microsoft Office program.

Handling, sorting and processing of UPS, FedEx, and

USPS mail

Maintain quality assurance through professionalism

and accountability while still being compassionate

toward guests and residents.

Proficient in Microsoft Office: Word, Excel,

Access, InfoPath, Outlook, PowerPoint and Publisher

Basic First Aid Certified

Target Cerritos, California - From April 2007 to

July 2009

Receptionist/ Cashier/ Sales Floor

Deliver a fast, fun, and friendly service to Target

guests

Answer internal and external phone calls to Target

Monitor all fitting room activities

Keep fitting rooms clean and organized at all times

Sort and organize items left in incorrect locations

throughout the store in order to restock

merchandise in the correct location

Assist guests and team members with multiple tasks

Monitor employees breaks from lunches

Responsible for making sure all shifts are filled

throughout the day and taking reasons for call outs

Assist with the hiring needs by speaking with all

clients who apply to the store

Assist with theft protection by monitoring the

amount of items going into and out of the fitting

room

Conduct multiple tasks throughout the day to assure

all work is completed in a timely matter

Assist store customers in purchasing items

Operate and maintains a cash register

Ensure the security of merchandise and the cash

register

Collect money, count change, and prepare receipts

Prepare and packages purchased items

Ensure the security and accountability of all cash

register funds and sales records in accordance with

established Target operating procedures

Maintain the neatness and security of the cash

register area

Ensure that forms, bags, and other similar items

are adequately stocked

Maintain a positive work atmosphere by acting and

communicating in a manner that makes the customer,

co-workers, and management feel welcome and

appreciated

Ensure the cleanliness of the store

Ensure the merchandise is in its proper location

and well stocked

Education New Harvest Christian School - High School Diploma

Three years of college completed at Cerritos

College and Biola University

Languages

English

References

Laura Trujillo, Exec. Director, Vintage Senior

Living, 562-***-****

Camille Crenshaw, Business Mgr, Vintage Senior

Living, 562-***-****

Sandra Navarro, ETL, Human Resources, Target, 562)

274-0063

Additional upon request

Contact this candidate