Software Technical Support

Kelly j. adams

***** ***** ***, *****, ** *****, 859-***-**** home, 859-***-**** cell, ********@*****.***

SUMMARY

Dedicated, customer-focused Software Analyst / Consultant with 10+ years of Information Technology experience in various consulting,

service, custom report writing, and programming with various types of industries. Possess diverse skills in software implementation,

integration with various types of legacy systems, support, training, enterprise solutions and audit. Strong analytical abilities and customer

service focus.

EXPERIENCE

Direct Energy US

11/04 to Present Dayton, Ohio

Home Services

IS Analyst

• Deliver training, implementation, technical and administrative support for acquired companies

• Create Integrations for migrating data from legacy systems to merge with Solomon databases using SQL, Access, Excel, or text

files

• Troubleshoot, test, investigate and document software problem reports

• Work with end users on creating new Custom report requirements

• Maintain and update all financial reporting for the entire company of 23 divisions nationwide.

• Help field Support Calls/Emails to the helpdesk to solve end users issues and problems

• Support an existing homegrown Estimating system on an ongoing basis. Currently, going through the process of upgrading and expanding that

to be utilized throughout the remaining 23 divisions

• Manage client MSQL databases

11/01 to 11/04 AccuNet, Inc. Cincinnati, Ohio

Software Consultant

• Provide on-site, telephone, and email-based technical support for Microsoft Dynamics SL and Microsoft Great Plains Software

• Supply technical direction and mentoring to Financial Support Team

• Author and review knowledgebase documents

• Test, document and report software defects

06/01 to 11/01 Keller Hewitt Florence, Kentucky

Software Consultant

• Provide on-site, telephone, and email-based technical support for Microsoft Dynamics SL and Microsoft Great Plains Software

• Supply technical direction and mentoring to Financial Support Team

• Author and review knowledgebase documents

• Test, document and report software defects

CSH Technology

01/99 to 06/01 Cincinnati, Ohio

Associates

Software Consultant

• Provide on-site, telephone, and email-based technical support for Microsoft Dynamics SL and Microsoft Great Plains Software

• Supply technical direction and mentoring to Financial Support Team

• Author and review knowledgebase documents

• Test, document and report software defects

Additional Employment history provided upon request

EDUCATION

NORTHERN KY

Highland Heights, KY

U NIVERSITY

Associate of applied business, accounting major

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