Customer Service Manager
Resume:
SHERRYL KESSLER ZUBAUGH
Palm Bay, FL 32907
abj4mh@r.postjobfree.com
Customer Service Manager/ Quality Control Specialist / Scheduling Manager
Customer service professional that thrives on multi-tasking and providing
assistance to customers, while resolving problems. Focus on customer
retention, customer satisfaction, inquires and billing.. Inspected and
tested for Quality Control
. Over twenty five years of customer service and quality control
experience in positions of increasing responsibility.
. Proven experience in problem resolution and customer relations. Detail-
oriented, strong communication skills, time management and ability to
work with all levels of management.
. Completed Continuing Education business courses at Ohio University.
Have taken professional enrichment courses and computer software
classes at the National Center for Small Business Information at
Florida Tech (MS Office for Windows-Word, Excel and Access)
.
EMPLOYMENT SUMMARY
Customer Service Rep II
Bright House Networks
March 2008-present
Melbourne, Fl
Billing, technical, sales transactions and customer service within 3
marketing areas of Florida for Bright House Networks.
Customer Service Manager. /Quality Control Specialist
Mid West Fabricating Co. June 2004-May
2007
Lancaster, Ohio 43130
Recorded employees' time for payroll. Testing and final inspection
conducted on products made, controlled vendor certifications, and provided
Certification of Compliance with recorded test results for customers.
Improved customer relations by answering customer's questions and
complaints with knowledge and skill. Scheduled trucks and booked shippers
(Mexico and Canada included).Ordered raw material, received it in and
controlled the inventory.
. Provided skilled quality assistance to productions staff-1st piece
inspection to final inspections with calipers and micrometers and
testing. Accomplished the complete certification of our facility for
ISO 9000 and ISO 14001 (environmental).
. Formatted results for customer certification requirements with
inside/outside certifications and in house testing.
. Controlled MSDS book with newest additions and all revisions.
. Expedited outside vendors to comply with customer schedules.
. Managed inventory.
. Successfully communicated with customers regarding their concerns,
pricing, schedules and the ability to assist them to satisfaction.
. Developed and created time keeping process using Microsoft Excel which
resulted in improved efficiency.
Scheduler/ Process Coordinator Manager/Customer Service Rep
Mid West Fabricating Co.
February 2001 - June 2004
Amanda, Ohio 43102
Established all new vendors and maintained them. Organized vendor and
trucking information for expediting.
. Obtained quotes for expedited trucking and arranged the logistics.
. Generated the closing for the month for 3 years, each month over one
million in sales.
. Scheduled the paint line (E-coat) and production lines in the absence
of scheduler.
Scheduling Manager/Customer Service Manager
Lancaster Electro Plating
January 1986 - January 2001
Lancaster, Ohio 43130
Scheduled 3 shifts a day in 2 facilities over 6 departments. Effectively
controlled the schedules and revised them as needed through customer
contact. Coordinated trucking and production with the respective
supervisors to successfully comply with demands and schedule change of
customers.
. Adapted schedules to satisfy customers' daily requirements.
. Responsible for assuring customers that service would be provide in a
timely fashion.
. Attended upper management meeting to report problems and solutions to
benefit customer relations.
REFERENCES
Chris Zelein
General Manager
NEP Plating
356 Deertrail Dr. SE
Thornville, Ohio 43076
Lee Ann Hamilton
Assistant to Administrator
Fairfield Center for Disabilities and Cerebral Palsy, Inc.
681 E. Sixth Avenue
Lancaster, Ohio 43130
Chad Shuttleworth
Operations Manager
Mid West Fabricating
3115 W. Fair Avenue
Lancaster, Ohio 43130
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