Customer Service Sales

Location:

Ludlow Falls, OH, 45339

Posted:

October 06, 2010

Contact this candidate

Resume:

Nicholas John D’Allura

**** ***** ***** ***** **

Ludlow Falls, Ohio 45339

Cell: 937-***-****

Email: *******.*@***********.***.***

CAREER OBJECTIVES:

My goal is to obtain a customer service that will enable me to use my strong people skills,

educational background, and ability to work well in a team setting to strengthen public outreach

and understanding.

EDUCATION:

College: The Ohio State University, Columbus, Ohio

Degree: Bachelor of Science in Atmospheric Science

Degree Completed: June 13, 2010

Major GPA: 3.4/4.0

WORK EXPERIENCE:

NWS VOLUNTEER

My time as a volunteer at the Wilmington, Ohio forecast office provided me with valuable insight

into the expectations and requirements of a future employee. My tasks and duties included:

Upper Air:

I worked alongside an intern twice per week learning the process of balloon launches and the

software package that is used for the data collection. Within one month, I was given the

opportunity to prep, launch, and collect data from the balloons without the supervision of the

intern on duty.

Climate, River Monitoring, and Sfc Obs:

Another task I successfully mastered was reviewing the daily climate reports and broadcasting

them over NOAA weather radio. Along with climate I would check river gauges through software

for possible data correction if anomalies were detected. Also, I would take the surface observation

and record it for the office. Lastly, I would take the sky observation and report it.

Outreach:

My summer project focused on preparing a poster of a recent severe weather event to be used for

public outreach purposes. The topic I chose to research was the 2008 windstorm set off by the

remnants of Hurricane Ike. Elements that were included were damage photos from around the

area. Also included were descriptions of damages in each area affected and the explanation that

caused this anomaly. Outreach is a facet I hope to be a part of at any office I am employed

because this plays a pivotal role in public knowledge and understanding of the NWS.

Research Project:

I was asked by an intern at the office to help him work on research that he was conducting. The

study was aimed at better forecasting hail during severe weather using temperature planes

throughout a severe thunderstorm cell. I was tasked with analyzing specific cells within a severe

event, including looking at the reflectivity intensity at certain temperature planes. The hope was

to see a pattern over a large sample group. This gave me a great opportunity to be a part of an

ongoing office research project.

Warning Verification:

On several occasions I was asked to make calls to county warning points after a severe event to

attempt warning verification for the forecasters at the office. This is where my customer service

skills came into play. I was effectively able to hold a brief conversation and take notes from the

people we were collaborating with to verify warnings.

UNIVERSITY OFFICE OF SPONSORED PROGRAMS

Student Coordinator

I, along with coworkers, developed an easy way of managing and searching the office’s “I Drive.”

To optimize research proposals and new projects, I collaborated closely with investigators in

answering proposal and project questions.

I handled time sensitive federal grant and contract documents that I was expected to completely

proficiently and efficiently.

WERTZ HARDWARE

Sales Associate

This position dealt extensively with customer service and catering to patrons that came to the

store asking for help. Exceptional service and quality was expected at all times to ensure

customer satisfaction. My duties as a sales associate were:

Evaluate hardware related problems over the phone or in store.

Mix paint and troubleshoot plumbing related issues.

Aid customers in product decisions needed for repairs and home improvement projects.

LEADERSHIP AND RESEARCH:

2008 Windstorm 2008 Present

Researched the existence of gravity wave involvement in the transfer of upper level winds down

to the surface in a stable environment.

Used C++ (i.e. FORTRAN) to analyze upper air data being used with this research.

Analyzed upper air charts looking at inversions and rising/sinking air.

Currently in the process of publishing results and findings in conjunction with Dr. Jay Hobgood.

Ohio State Meteorology Club President 2009 2010

One of the first items I tackled as president was completely redesigning the club website from

the bottom up using Dreamweaver and converting to all web formatting language to html.

I wrote and submitted a proposal to the University requesting funding to purchase and install

all new weather instrumentation and data logging software.

I also wrote and compiled a program to transfer our data to our website.

I have a firm belief that the public needs to be able to access our data. With this in mind we

decided to broadcast our live weather conditions along with historical data via the club website.

This is a first for the OSU Meteorology Club. This speaks to my commitment to customer service

and public outreach.

The biggest task by far was organizing the club’s 14 th Annual Severe Weather Symposium. I

arranged to have speakers from all meteorology backgrounds such as broadcast and hydrology to

come speak at the event. Speakers included Dan McCarthy, Steve Vasiloff, and Mike Bettes. One

of the big hurdles is the club is totally self funded, so I spearheaded an effort to bring in

sponsorship. In doing so, I was able to secure sponsors such as Barnes and Noble, Radio Shack,

and the Department of Geography at Ohio State.

Ohio State Meteorology Club Secretary 2008 2009

My biggest tasks in this role were to take meeting notes and to assist in symposium planning.

I also was in charge of emailing potential speakers for the 13 th Annual Severe Weather

Symposium.

ACTIVITES AND PROFESSIONAL MEMEBERSHIPS:

Ohio State Forecasting Team 2007 Present

I am part of a four person group that writes forecasts for the Ohio State Forecast website,

Twister.

I am able to practice making short term forecasts such as nowcasts.

This gives me the opportunity to practice with models and mos output as well as working with

upper air data and charts to complete my bi weekly forecast.

WX Challenge 2007 2010

Part of the OSU forecasting team that participated in the nationwide forecast challenge.

I won numerous cities, beating out professors and graduate students in our department.

Goal was to forecast wind speed, max and min temps, and precipitation for a city for an eight

day period each. We were penalized for how far off the actual observations for that city.

SAIL CONFERENCE 2009

Stands for Students Active in Involvement and Leadership

Taught techniques for effective and recognizable leadership.

Team building and communication for cornerstones of this conference.

NWA

Student Member 2007 Present

AMS

Student Member 2007 Present

COMPUTER/ IT SKILLS/ TRAINING:

IDL and C++ (i.e. FORTRAN)

Completed IT security and workplace hazards training

Completed EEO and Diversity training

Microsoft Office 2007 Suite

OSU Faculty

*******.*@***.***

614-***-****

REFERENCES

Ginette Busque

Dr. Jay Hobgood