Engineer Sales

Theron A. Grant III

*** ******** ****, **************, ** 37075

Phone: 615-***-****

Email: abj4ko@r.postjobfree.com

Professional Summary:

Solid background in Windows and Systems Administration. Comfortable

working in high stress, fast paced environments. Eager to contribute to

operational excellence through effective IT Systems Administration.

Technical Skills:

Software Experience:

Microsoft Office Applications including 2007

Exchange administration

Microsoft Operating Systems 3.1 to Windows 7

Microsoft 2000 and 2003 Server Administration

Network & Systems Administration

IS500 administration

Oracle Administration

Citrix Administration

Windows Server file back- up and recovery.

Networking Skills:

LAN, WAN, WIFI network support

Juniper and Cisco VPN support

DNS support

Windows Internet Settings adjustments

Aruba Wireless training

Relevant Experience:

Gaylord Entertainment Nashville, Tennessee

6/02 - Present

Application Support Specialist

Administered employee voicemail accounts and conference calls in Nortel

Call Pilot.

Supported Aruba Wireless product.

Administered accounts for AS400, mainframe, Windows, AD and Novell servers.

Resolved guest connections for wired and wireless connections in 4 large

hotels.

Trained STARS in Microsoft Office and other software applications.

Supported printers, laptops, desktops, and servers.

Resolved VPN, LAN, and wireless connection issues.

Published training documents and processes for IT Department and employees.

Managed email message filters in Mailgate.

Identified and repaired network and desktop issues for all systems and

users.

. Maintained 60% to 75% closure rate for employee and guest trouble

calls using remote support and telephone.

. Served as newsletter editor for the local Helpdesk Institute Chapter.

. Completed MCP and HDI certifications.

Lifepoint Hospitals Nashville, Tennessee 1/00 -

11/01

Computer Support

Ordered, maintained, and installed laptops, desktops, and printers.

Supported Windows Server 2000 and network hardware and software.

Administered Nortel phone system.

Trained employees on phone, email, and Outlook applications, and PCs.

Supported Windows 95, 98, 2000 Professional and Office 97 and 2000.

Maintained and updated company website using Windows Front Page 98 and

Adobe Professional.

Managed invoices and purchase orders for software and hardware.

. Supported 70 desktop and network users at corporate headquarters.

TekSystems Inc. Nashville, Tennessee

4/99 - 1/00

Field Engineer

Supported PCs, laptops, and printers for various clients.

Upgraded and repaired computers and network equipment.

Maintained hardware and software as needed.

Revised files and documents as needed for Y2K.

System One Technical Services Atlanta, Georgia 9/97

- 4/99

Field Engineer

Installed Servers and upgraded hardware and software as needed in CVS

stores.

Upgraded computers from Windows 3.1 to Windows NT 4.0 at Bellsouth.

Downloaded company specific software.

Supported laptops, desktops, and printers at MCI.

Additional Experience Atlanta, Georgia _ 1986 -

1997

Additional business experience includes retail operations management and

sales, warehouse work, automotive sales, contract negotiations, and

purchasing.

Education:

Louisiana Tech University

Bachelor of Science, 1986

Certifications:

1998 A+ Certification

2005 Help Desk Analyst Certification

2007 MCP Windows Server 2003

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