Manager Management
Resume:
Jackie Lynn Hickman
**** ** **** **** ******, Texas 77378
Experienced administrative professional with comprehensive and diverse
experience
Positive attitude, team player and mature self starter that welcomes
opportunity
Focused and task oriented, able to work independently with little
supervision
Methodical, resourceful, process-oriented, exhibits initiative, attention
to detail, maintains integrity and expects quality outcomes
Friendly and responsive to company and customer needs
Education
Lone Star Montgomery College, Conroe, Texas - Earned 15 credit hours
toward an Associate Degree
(Business Emphasis) 2004-2006
MS Excel 2003 Certification - Lone Star Montgomery College 2006
High School Graduate - Cum Laude (Business Emphasis)
Software Skills
MS Word/Advanced Quickbooks Org Plus 6
MS Excel 2003/Certificate 2006 MS Access MS Outlook & Novell Groupwise
ADP/Reportsmith, GenPro Dreamweaver 4 IBM AS 400
MS Publisher WordPerfect
Business Skills
Proficient in business writing/communications (compose, edit and
distribute)
Planning, prioritizing and managing multiple projects
Administrative assistance to executives in any business environment
Ability to exercise initiative to make decisions that promote efficiency in
business operations and procedures
Experience
8/2005-6/2010 Robbins & Myers-Fluid Management Group - World Headquarters
- Willis, Texas - USA
. Executive Assistant to the President (August 16, 2006 - Present)
Coordinate and assist with activities of the president's office
including but not limited to:
- represented president's office as liaison between community, business
associates, corporate & group employees
- arranged complex and detailed travel itineraries and compile
documents for travel-related meetings
- managed calendars and address books; screen incoming calls,
correspondence, and respond as directed
- maintained sections of the company Intranet site by posting
information
- assist with preparation of the Monthly Operating Report, obtaining
information, formatting, proofing, distribution
- facilitated monthly management team meetings - prepare meeting
agendas with direction and correspond with management team via email
and verbally
- planned, coordinated and implemented company-sponsored training and
conferences, programs, events, and business entertainment by
obtaining facilities, accommodations and transportation both
domestic and international, catering, developing itineraries,
issuing information or invitations, coordinating speakers, and
controlling budgets
- created and edited PowerPoint presentations and other documents as
needed
- chaired task force to 5s the company break rooms. Instrumental in
developing and writing various guidelines and various new project
procedures facilitate and monitor video conferences, net meetings
and voice conferences
- prepared and balanced expense reports
- maintained and updated the company organization charts
- prepared yearly Christmas card list and distribute using available
data bases
- trained new administrative assistants hired for other positions
. HR Administrator (December 20, 2005 - August 15, 2006) reporting to
HR Manager
- served employees of R&M Energy Systems through assistance with
benefit enrollment, changes, and questions manage workers
compensation cases, assist with completeing Personnel Change Notices
and Terminations using ADP/EV3, assist with payroll and time keeping
using Gen Pro, order background checks, physicals, and drug screens
for candidates, conduct new employee orientations and a host of
other administrative duties
. HR Assistant/Receptionist (August 16, 2005 - December 20, 2005)
reported HR Manager
- accepted this position through a temporary agency in order to
establish a position with the company. Duties consisted of
receptionist, timekeeping, administering employee testing, sorting
the mail. After 3 months, was hired as full time employee and
promoted to HR Administrator.
2002-2005 Sam Houston State University, College of Education -
Huntsville, Texas - USA
. Event Coordinator 2004-2005. In addition to other dutues, appointed
by the dean to coordinate the gala for the newly introduced
Distinguished Educator of the Year award.
- coordinated committees and developed a task breakdown structure to
assist committees with this black tie event. Worked with Computer
Services Department to develop an online nomination form.
Successfully conducted a full scale publicity and solicitation
campaign throughout eleven (11) Texas Education Service Center
regions to promote this award
. TExES Coordinator appointment in spring, 2004. Expanded the job
description and procedures for this position.
- expanded, improved, and maintained a data base which includes
educator preparation candidates preparing for teacher certification,
documentation regarding their progress in the testing phase, and
pass/fail data. Coordinate registration for exams, proctor exams,
and provide score reports for evaluation
- developed and improved new procedures and existing program assessment
tools for the educator preparation program by collecting data from
certification practice exams and placing into Excel reports that can
are evaluated by department chairs and faculty and ultimately used
to assess and improve the overall teacher preparation program at Sam
Houston State University. Conducted TExES presentations for faculty
and student orientation meetings using Powerpoint
- volunteer for Faculty-Staff Student Mentor Program at Sam Houston
State University for freshmen students entering college for the
first time
. NCATE Secretary for associate dean (2002-2004)
- assessed and developed this position to accomplish the goal of
coordinating an on-site accreditation inspection of the College of
Education
- managed the logistics of hotel, travel and meals for a 5-6 member
team for 5 days; plan, organize, and host a 200+ guest dinner and
exhibition
- corresponded with the board of examiners chair and members prior to
and served as host during the visit; scheduled and directed on-site
and off-site meetings, acquired materials and supplies needed, and
provided administrative support
- devised a plan and procedure for submission and cataloguing of
documents into an exhibit room; assisted each professor with typing,
editing, proofing, and submitting academic program reports to NCATE
for approval; monitored and responded appropriately to all
correspondence whether written or verbal
1996-2002 Admin Secretarial & Word Processing Service - Willis, Texas -
USA
. Established, marketed, and operated a successful home-based
secretarial service providing quality administrative support to a wide
variety of clientele in Montgomery County
. Prepared legal documents and mail outs for attorneys, prepared
documents for engineers, and established accounting systems for small
business owners
. Performed simple to complex duties for others necessary to maintain
their businesses both efficiently and economically
. Used discretion, maturity, and experience to achieve clients'
objectives; dissolved the business due to relocation
1994-1996 First Chiropractic Group and KeLes Mgmt Co., Inc. - Conroe,
Texas - USA
. Office Manager
- established and maintained the new business office for a group
practice and management firm
- devised and implemented office procedures, supported physicians in a
management capacity hiring and training staff, typing narratives,
accounting, collection, insurance coding, file management,
verification, filing and followup of insurance claims
- leased office space, issued tenant invoices and typed notices and
contracts
1990-1994 Samedan Oil Corporation - Houston, Texas - USA
. Production Secretary - reported to Engineering Manager
- provided extensive secretarial support to engineers and foremen by
preparing correspondence, typing drilling and completion procedures,
contracts
- transcribed verbal reports into daily drilling and workover reports
(by phone and fax) and subsequently faxed completed reports to
partners and corporate offices
- calculated Authority For Expenditures (estimates) and distributed to
partners; monitored approvals by written and verbal communication
and distributed "well information packets" to partners prior to
spudding or workover
- performed computer entry of well test data and production figures.
Supervised part-time student file clerk
- served as coordinator for the moving and rearranging of offices
during renovations
References
Rebecca Macey
Robbins & Myers-FMG
10586 No Highway 75
Willis, TX 77378
*******.*****@****.***
Gretchen Kramberger
Robbins & Myers-FMG
10586 N Highway 75
Willis, TX 77378
********.**********@****.***
Hollis Lowery-Moore, Ed.D
Lamar University
Dean-College of Education
******.*****@*****.***
Cheryl Manske
Robbins & Myers-FMG
10586 N Highway 75
Willis, TX 77378
******.******@****.***
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