Customer Service Sales

Jeffrey Alan Dunlap

**** ******** **** **********, ** 15205 412-***-****

abj4i0@r.postjobfree.com

Objective

To obtain a position in business relations where I can utilize the skills I

have acquired.

Education

Associate in Specialized Business Degree

Awarded: July 2009

Kaplan Career Institute - ICM Campus Pittsburgh, PA

. Major: Computer Management Networking Engineer

. Related Courses: Microsoft Access, Excel, Word, PowerPoint, Project

2003, A+, TCP/IP, Network and Routing Administration, Legacy, Network

Security, Internet/Messaging, Windows/Enterprise, Business

Management/Administration

Network Cabling Specialist Certification

Awarded: August 2006

C-Tech - Penn State University - Dubois Campus Dubois, PA

. Certified Network Cable Specialist in Telecommunications

. Certified Cable Installer for Copper-Based, Coaxial-Based, Fiber Optic-

Based Systems

Technical Skills

. Customer Service

. Sales

. Problem Solving

. Communication

. Organizational

. Reliability

. Computer A+

. Network A+

. TCP/IP

. Microsoft Office 2003/2007

. Microsoft Exchange 2003

. Microsoft Server 2003 Enterprise

. Certified Cable Specialist

- Installing/Troubleshooting

Externship

IT Tech Assistant

Interservers Pittsburgh, PA

April 2009 - July 2009

. Run lines and setup 50 plus workstations

. Install and update software and hardware to all workstations

. Assist the CEO to reform companies entire technical structure

Experience

Shift Manager

July 2008 - August

2010

Island Caf Pittsburgh, PA

. Control customer transactions with register and complete orders

efficiently

. Cook meals, prep, and organize entire kitchen as daily routine

. Train new personnel on proper procedures to effectively run entire

store

Retail Sales Lead

December 2007 - May 2008

Mobile Solutions - T-Mobile Pittsburgh, PA

. Activated new cellular phones while maintaining strong customer

service

. Prepared record keeping, trained new personnel, and controlled

inventory

. Travelled to other locations to increase cash flow in sales

References available upon request

Contact this candidate