Customer Service Supervisor

Kevin R. Billings

Address: ***** * **** ** * Apt 417 Owasso, OK 74055

Phone: 918-***-****

Email: ******@*****.***

Citizenship: United States

Veterans Preference: 5 point

Core Qualifications

Strategic Planning

Performance Optimization

Transportation Coordination & Logistics

World Class Organization

Crisis Management

Organizational Leadership

Profitability Improvement

Decision-Making

Professional Experience

Stanley Associates - 3101 Wilson Blvd, suite 700 - Arlington, VA 22201

Supervisor: May contact Kenyatta Theriot, Supervisor, 011***********

Hours: 72 per week

Logistics Analyst I; 08/2010-Present

Performs data entry using a PC and the Army War Reserve Deployment System

(AWRDS).

Adjusts equipment configurations in AWRDS.

Accomplishes receipt processing (maintenance work orders, inventory

adjustments, equipment receipts, etc).

Performs bar code scanning operations.

Applies bar code labels to equipment.

Accepts and performs other duties as assigned based on workload and

requirements.

Kellogg Brown & Root - 4100 Clinton Drive - Houston, TX 77508

Supervisor: May Contact Denis Kennedy, TTM Transportation Supervisor, 713-

445-3412

Hours: 84 per Week

Transportation Coordinator; 11/2007-12/2009

Contribute strong organizational and problem-solving skills in supporting

the development of transportation plans, policies, and procedures.

Proficiently plan and coordinate the transportation support structure to

perform diverse project functions. Promote exceptional customer service by

ensuring efficient, timely and cost-effective support and by directly

monitoring the interface between transportation functions such as

logistics, maintenance and warehousing. Identify and address existing and

potential issues and recommend solutions to management. Liaise effectively

with customers to effectuate desired transportation objectives, priorities

and schedules. Conduct comprehensive review and analysis of work processes

and develop metrics for measurement of performance. Build and establish

key relationships and collaborate with Environmental, Safety and other

functional areas. Ensures that weekly hours are properly annotated on

personnel's timesheets for the ending work cycle, and is responsible for

properly turning in those recorded hours to payroll for processing. Also

responsible for ensuring that missions and tasks are completed properly

with subordinate personnel on military flight line while operating buses,

and ensures that personnel operating vehicles have the proper updated

licenses and credentials, and are following guidelines and policies

according to current Logcap standards for Iraq.

Army Air Force Exchange - Unit 27546, APO AE 09139

Supervisor: May Not Contact - Efrain Crespo, Retail Manager, 095135923

Hours: 40 per Week

Warehouse Worker; 7/2006-8/2007

Proactively assisted customers in selecting non-technical merchandise in

the self service area. Concurrently handled inventory, replenishment,

display placement and merchandise pricing, demonstrating exceptional

multitasking abilities in achieving operational goals and timelines.

Performed diverse labor-intensive tasks, including off-loading

merchandise/supplies, assisting in unpacking merchandise and stocking

shelves. Resourcefully transported merchandise within store by hand,

pallet jack, dolly or hand truck and handled housekeeping duties such as

cleaning floors and fixtures.

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Kevin R. Billings

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Army Air Force Exchange - Kitizingen, Germany APO AE 09036

Supervisor: May Contact - Jon Spielman, Store Manager, Phone Number

Unavailable due to Base Closing

Hours: 40 per Week

Automotive Detailer/Mechanic; 1/2005-1/2006

Maintained full accountability for detailing vehicles including washing,

waxing, carpet and upholstery cleaning, with strong focus on productivity,

efficiency and quality of services. Applied industry expertise toward

performing oil and filter changes to ensure the installation of correct

fluids and parts. Supported vehicle safety by performing tire changes,

mounting and balancing tires and checking tire pressure.

Army Air Force Exchange - Wuerzburg, Germany APO AE 09036

Supervisor: May Contact - Marta Fields, Supervisor, Phone Number

Unavailable due to Base Closing

Hours: 40 per Week

Store Sales Associate; 10/2004-1/2005

Promoted superior service and exceptional customer satisfaction by promptly

providing assistance and responding to inquiries. Appropriately stocked

unwanted merchandise on a daily basis, while ensuring accurate item prices

and sizes. Relied upon to clean and organize at the business close and

prepare for the following business day.

United States Armed Forces - Schweinfurt, Germany APO AE 09226

Supervisor: May Not Contact - SFC Bleiler

Hours: 40-80 per Week

M1 Tank Armor Crewmen; Salary 10/1999-10/2002

Responsible for maintaining and driving the multi-million-dollar-priced

M1A1 Abrams Tank. In order to ensure it passed monthly inspections from

chain of command, proactively performed preventative maintenance checks and

services on tank and automotive components before and after use, using DA

Form 2404 for maintenance and service checks by unit mechanics.

Effectively oriented vehicle while moving or firing and proficiently found

sufficient battle positions while maneuvering, illustrating exceptional

driving techniques. Directly handled night operations and maneuvers

including using the night periscope and assisting in target detection while

shooting gunnery training.

Education/Training/Certifications

License USAREUR, Military and TMP-Schweinfurt, GE, 10/2002

M1 Abrams Armor Crewman/Basic Training Certificate - United States Army,

Fort Knox, 9/2000

High School McLain Career Academy High School, 5/1998

Achievement Awards

Army Achievement Medal

National Defense Service Medal

Army Service Ribbon

Overseas Service Ribbon

Army Lapel Button

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