Sales Customer Service
Resume:
CHARLES H. BOWEN
Bexley, OH ****9
*********@*****.***
SALES OPERATIONS PROFESSIONAL
A diverse background including both sales and operations management.
Skilled in sales management, wholesale/retail, inside/outside sales,
customer service, contract negotiation, marketing, advertising, scheduling
and relationship building. Operations experience includes P & L, strategic
planning, project and personnel management, and hiring, training and
evaluating employees.
SALES EXPERIENCE
ABS Heating and Cooling, Westerville OH (2007-Present)
Sales and Marketing Representative. Develop sales procedures to increase
business penetration. Develop and implement a strategic marketing &
business partnership plan to increase sales and profits. Call on existing
customers and new residential customers to analyze and propose replacement
and add on indoor air treatment products and services.
Selected Achievements:
Developed advertising ads and increased market penetration
Established a closing rate in excess of 75%
The Bron-Shoe Company, Columbus OH (2007-2009)
Sales and Marketing Manager. Develop sales procedures to increase business
penetration. Develop and implement a strategic marketing & business
partnership plan to increase sales and profits with independent jewelry
stores doing silverware restoration clinics and services.
Selected Achievements:
Increased sales and revenue annually to over $100,000.00 and added or
revived several accounts to the company's portfolio
(Due to severe economic downturn the company consolidated and reduced
overhead and staff resulting in my position being eliminated)
Atlas Butler Heating and Cooling, Columbus OH (2004-2006)
Comfort Advisor. Call on existing customers and new residential customers
to analyze and propose replacement and add on indoor air treatment products
and services.
Selected Achievements:
. Achieved the highest closing percentage among all Comfort Advisors in
2005 at 55%. Industry average is 30%.
YellowBook USA, Columbus & Dayton, OH (2003-2004)
Account Representative. Call on existing accounts and new businesses to
propose yellow page advertising programs. Qualify, consult, present
features and benefits, submit proposals and negotiate purchases and conduct
buyer follow up and ask for referrals.
Selected Achievements:
In only 4 months on the job finished in 1st place in 5 out of 8 categories
for President's Club during the Dayton campaign
Renewed existing accounts to new contracts/agreements above national
average
Homebuilder.com, (2001-2003)
Senior Account Executive. Consult with and propose internet sales and
marketing strategies and web site design to new home builders though a
series of products and services offered by Homebuilder.com. Qualify,
consult, present features and benefits, submit proposals and negotiate
purchases and conduct buyer follow up and ask for referrals.
Selected Achievements:
Prospected and closed the leading builder in the area not already
subscribed to company's services
Renewed existing accounts to new contracts/agreements above national
average
Ameritech Cellular Services, Dublin, OH ( 1995-2001)
Business Account Representative. Sell cellular, paging and wireless data
products and services to large and small corporate accounts. Qualify,
consult, present features and benefits, negotiate purchase and conduct
buyer follow up and referral. Selected Achievements:
. Finished first in market in quota attainment for several quarters
. Finished in top percentile of sales each month
. Revived several dormant accounts into larger accounts
. Added several new accounts to account portfolio
. Consistently exceeded quotas on quarterly basis
OPERATIONS EXPERIENCE
Little Brown Jug, Delaware,OH (seven years)
Race Secretary. Direct oversight of all racing operations, including all
eligibility and classification of all racehorses.
. Assuring a highly competitive and entertaining race program
Sports Creek Raceway, Swartzcreek, MI (two years)
Director of Racing. Managed all daily racing operations. Filled race
program and ensured horse eligibility. Managed staff of six assistants.
Selected Achievements:
Improved cooperation between track management and local horsemen's group
New Jersey State Racing Commission, Freehold, NJ (two years)
Assistant Racing Steward. Oversight of racing aspects, including paramutual
wagering rules and compliance
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