Customer Service Manager
Resume:
ELIZABETH KERASAVICH
Austin, Texas 78749
*******************@*******.***
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0ffice Manager/Administrative Support Specialist with excellent experience
supporting international export/import operations and logistics, including
accounting. Recognized by management for customer service and inside sales.
Knowledge of numerous proprietary computer programs.
CORE COMPETENCIES
*Problem resolution *Detail oriented *Customer
focus
*Punctuality/Reliability *Vendor relations *Contract
negotiations
*Patience/Tact *Tolerance
*Flexibility
*Outlook *Microsoft word
*Excel
KUEHNE-NAGEL, INCORPORATED Houston, Texas
2008-2009
International Associate
* Managed air export operations for Baker Hughes account to various
destinations
in South America
*Accurately entered shipments into proprietary database
*Supplied customers with quotes for shipments
*Complied with export documentation shipments
*Tracked and traced international shipments worldwide
*Provided customer both domestic and international service via email,
phone, and fax
*Filed Shipper's Export Declaration through company's customs system
*Coordinated with airlines to procure space and service for freight
*Attended training classes, accumulating required number of training hours
PROLOGISTIX, INCORPORATED Austin,Texas
2007-200
International Associate
*Performed in house logistics for Advanced Micro Devices international
shipments
*Tracked and traced international air shipments and revised daily Excel
spreadsheet
for weekly meeting with AMD
*Explained rules, regulations, and requirements of U.S.A. Government and
other
countries to AMD employees
*Inspected and packed freight for shipments according to ISO
*Created commercial invoices
*Filed Shipper's Export Declaration to customs directly
*Performed same duties as above
MENLO WORLDWIDE, INCORPORATED Austin, Texas 2006-2007
International Associate
*Performed in house logistics for Advanced Micro Devices international
shipments
*Performed same duties as above plus, processed international dangerous
goods
shipments via air
SCHENKER, INCORPORATED Austin, Texas
2005-2006
International Associate
*Provided in house logistics for Applied Material international shipments
*Formed Consolidated and Direct shipments via air
*Prepared Applied Material weekly Excel spreadsheet report on shipments
*Filed Shipper's Export Declaration through company's customs system
NNR GLOBAL LOGISTICS, INCORPORATED Austin, Texas 2002-2005
Office Manager, Accounting, Operations, and Inside Sales
*Managed office, and administrative duties for the branch office, work
originally
handled by 3 people
*On call 24/7 to provide service or handle problems as needed
*Handled all correspondence with headquarters, customers, vendors, and
documentation
for U.S. Government
*Negotiated contracts for purchase of equipment and service contracts with
vendors,
staying within budget guidelines
*Provided international and domestic customer service with various
accounts via
email, phone, and fax
*As Safety Coordinator, enforced OSHA rules and regulations in office and
warehouse. Maintained manuals and files for U.S. Government inspections
*Recorded daily receivables, payables using proprietary software
*Handled collections on accounts within Texas and out of state
*Actively assisted with budgets for different departments
*Invoiced shipments for air and ocean imports and exports
*Successfully resolved disputes for customers and vendors, assuring
customer
satisfaction
*Created accounting reports for corporate management according to their
guidelines
*Formed Consolidated and Direct export/import shipments via air and ocean
and
prepared documentation
*Coordinated Break Bulk air and ocean import shipments
*Explained rules, regulations, and requirements of U.S. Government and
other
countries to customers
*Handled Letter of Credit shipments for ocean and air exports
*Processed international dangerous goods shipments via air
*Managed trade show shipments for various customers, including AMD and
Seiko
*Communicated with customers via email and phone suggesting other
destinations
to use and preparing quotes for these destinations
*Cold called companies and sold them services, as needed
DANZAS-AEI, INCORPORATED Austin, Texas
2000-2001
International Associate
*Managed air export shipments for Dell account and various customers
*Managed and set-up of government pre-inspections for shipments to
Central
and South America for Dell account
*Interfaced with Dell logistics department on daily basis
*Prepared bills of ladings, payables, receivables for shipments
ADDITIONAL REVELANT EXPERIENCE
PANALPINA, INCORPORATED Austin, Texas
International Associate
CAP WORLDWIDE, INCORPORATED Houston, Texas
International Associate
GEO LOGISTICS, INCORPORATED Houston, Texas
Branch Accounting Manager/Office Manager/Operations
EDUCATION
Seminars:
Indirect Air Security
Department of Transportation rules and regulations for domestic and air
international
Dangerous Goods for air exports
Letter of Credits
Ocean Operations
Dun & Bradstreet Collections
Customer Service
Graduate, John Bartram High School, Philadelphia, Pennsylvania
Contact this candidate