Customer Service Assistant

SARAH E. CORKER

*** **** *** *.*. ? Cairo, Georgia 39828 ? 229-***-**** Home ? (229) 672-

**** **** ? *.******@*****.***.**.**

OBJECTIVE: To obtain a position in which my secretarial, customer service

and social services skills is utilized with an opportunity

for advancement.

HIGHLIGHTS: Over 13 years of experience in Customer Service skills

Over 6 years of Social Service skills

Great Office Management skills

Excellent Computer skills

At ease in a Fast-paced environment

Excellent Interpersonal skills

Quickly Adaptable to change

Excellent Written and Verbal skills

Advanced in Decision Making

EXPERIENCE: Determine family eligibility of McKinney-Vento (Homeless)

program

Conduct Home Visits, Conduct House Parenting and Job Coaching skills

Coordinate program maintaining state regulations

Assist students and families with personal issues, school academics,

and advocacy

Assist with juvenile court proceedings

Assures accuracy of program procedures for state modifications

Create and maintain Excel spreadsheets, Access databases, and

PowerPoint presentations

Present presentations to administration, faculty and staff

Established rapport with employers, customers and students

Proficient with QuickBooks software

Demonstrates computer skills such as: Access, Excel, Word,

and PowerPoint

Create letters, memos and reports in format

Setup contract training and project program training

Prepare, maintain and update customers' and employees file

information

Audit files consistently maintaining state regulations

Assures the effective and efficient operation of personnel department

Demonstrates knowledge and proficiency in office management

Interview customers for various state programs and job positions

Present telephone etiquette, Switchboard Operator

Provide job coaching and personal advising to customers as needed

Supply certification information for employees, Construct Policy and

Procedures Manual

Register customers and students for various facilities

Maintain discipline reports and assist with tribunal sessions

Process fingerprinting and criminal background check of applicants

Create certificates for various type groups

Apply Data entry of all customer, student, and employee information

Compute information to supply state reports for Georgia Dept of Labor

in required format

Prepare and Maintain Instructors and employee contracts

Assures effective and efficient operations of the

department

Provide assistance with workshops

Controls Accounts Receivables and Accounts Payables (payroll,

invoices, and PO's)

Perform duties using QuickBooks Pro (Accounting Software)

Maintain and order supplies as needed

Process Credit Card information using BluePay live

production system

Setup and Maintain Filing System, Maintain Inventory

Setup and Maintain Contract Training, Process orders in

detail

SARAH E. CORKER-cont.

618 8th Ave N.E. ? Cairo, Georgia 39828 ? 229-***-****

Home ? 229-***-**** Work ? *.******@*****.***.**.**

EMPLOYMENT:

HISTORY

Grady County Board of Education Cairo, GA

McKinney-Vento Worker/Secretary May 2004 to

present

Goodwill Industries (GDOL) Thomasville,

GA

Internal Auditor-Promotion from PA

December 2001 to April 2004

Goodwill Industries (GDOL) Thomasville,

GA

Program Assistant July 2000 to

December 2001

Southwest Georgia Technical College Thomasville,

GA

Program Assistant February 1998

to July 2000

Georgia Pines MH/MR/SA Cairo,

GA/Bainbridge, GA

Office Assistant May 1996 to

February 1998

EDUCATION: Cairo High School (Diploma)

General Studies

Southwest Georgia Technical College (Certified)

Customer Service

Southwest Georgia Technical College (Diploma)

Applied Business Technology

AFFILIATIONS: Beulah Missionary Baptist Church Youth

Director (2001-present)

Grady County Public Notary

REFERENCE: Reference upon Request

Contact this candidate