Customer Service High School

Contact

Tomeka S. Jones Tel : 757-***-****

e-mail : *******@*****.***

Address

**** ************ *****, *******, ** 23503

Profile

Objective To obtain employment with a well established institution where I may fully utilize my skills

and abilities to promote company growth and profitability.

Key Skills

Proficient or familiar with an array of concepts, programs, and technologies, including but not limited to:

Campus Vue Database Windows 7 Internet Explorer Microsoft Word

Microsoft Outlook Windows Vista Microsoft PowerPoint Microsoft Excel

Education

2009 to present A.A. Degree Elementary Education (Graduation Date-June 2011)

University of Phoenix, Virginia Beach Campus

1992-1995 High School Diploma (Graduation Date-May 1995)

Germantown High School, Germantown, Tennessee

Work Experience

Norfolk, Virginia

Student Representative (Tidewater Tech ) March 2010-present

Responsible for reviewing students’ applications for consistency, completeness and accuracy.

Explain Title IV Funding, Pell Grants, and Student Loans to students

Served as liaison between Financial Aid and Admissions Departments

Jumpstart Financial Aid process by encouraging potential students to complete the FAFSA

electronically

Provide trouble-shooting and issue resolution to correct errors on the electronic output document

printed from the web.

Provide added customer service to dependant students through parent contact.

Determine timeline of return of potential students for the initial Financial Aid appointment.

Conduct Entrance Counseling with all new students

Explain Title IV Funding, Pell Grants, Direct Loans, Parent Plus Loan Applications, Verification, and

other FA documentation.

Norfolk, Virginia

Receptionist (Tidewater Tech ) June2009-February 2010

Answer and route incoming calls

Greet visitors and prospective students

Scan and upload Admissions documents into Campus Vue

Submit Weekly Advertising Tracking Reports to the Corporate office

Norfolk, Virginia November 2008-May 20090

Staffing Coordinator (The Pines RTC)

Create schedules for residential counselors

Maintain exceptional organization skills

Call employees to work non-scheduled shifts

Interview potential employees

Attend daily managers’ meetings to discuss census,

as well as, other issues in the facility.

Languages

English (native, fluent) Tongan (native, fluent) Spanish (basic,2 year)

Contact this candidate