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Manager Customer Service

Location:
Lawrence, KS, 66049
Posted:
October 06, 2010

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Resume:

Stacey M. Kehoe

**** ********** *****

Lawrence, KS 66049

C-913-***-****

abj4ev@r.postjobfree.com

OVERVIEW:

Results-oriented professional who is adaptive, highly organized, and who

thrives on meeting new challenges and strives for continuous personal

improvement and professional growth. A reliable, committed team player

while being proactive in business development and account management. As a

recruiter, developed and reviewed job specifications, technical

requirements and candidate qualifications with hiring managers, while

developing recruiting strategies specific to each position.

PROFESSIONAL SKILLS:

* Proficient in MS Office Suite, ACT, Outlook and Internet Research.

* Experienced in several internal company databases.

* Superior customer services skills

* Excellent time management skills

* Superior account management skills

* Superior communication, both oral and verbal, skills.

PROFESSIONAL EXPERIENCE:

03/10 - P Sr. Technical Recruiter

TriCom Technical Services

Overland Park, KS

. Builds applicant sources by researching and contacting candidates in

TriCom's internal "MaxHire" database, networking with high-end I.T.

professionals thru social media sites, user groups, internet sites,

referral networks, and job boards; providing organization information,

opportunities, and benefits; making presentations; maintaining rapport

with candidates.

. Determines applicant qualifications by interviewing applicants;

analyzing responses; verifying references; comparing qualifications to

job requirements.

. Arranges management interviews by coordinating schedules.

. Evaluates applicants by discussing job requirements and applicant

qualifications with account managers; interviewing applicants on

consistent set of qualifications.

. Avoids legal challenges by understanding current legislation related

to employment.

. Updates job knowledge by participating in educational opportunities;

reading professional publications; maintaining personal networks;

participating in professional organizations.

01/08 - 02/10 Senior Engineering Recruiter

Allied Global Services

Lenexa, KS

. Provided full recruiting life cycle for existing and potential clients.

. Sourced, screened, and placed Engineering Professionals for both

contract and direct placements

. Facilitate the recruiting and selection process from a project

management standpoint.

. Used innovative practices to find the best candidates in the market.

. Proficient in salary negotiation and helped increase the profit margin.

. Developed good rapport with the candidates, which helped in building up

a good pool of talent.

. Understand business goals and strive for placements that optimized long-

term profits.

. Extensive background screening and reference checks of candidates.

. Diligently recording the processes for easy retrieval in future to be

proactive.

. Attended networking events.

. Technical skills used: MS Office, Internet, Adobe and homegrown

database.

08/06 - 01/08 Regional Corporate Sales Recruiter

First Horizon National Corporation (Now Met Life Home Loans)

Leawood, KS

. Partner with Employee Services Relationship Manager, Regional Staffing

Specialist, regional management and hiring manager to identify

strategic recruiting opportunities in a proactive fashion.

. Proactively recruit Financial Center Manager, Financial Services

Representative and Loan Specialist positions.

. Facilitate the recruiting and selection process from a project

management standpoint.

. Manage the candidate relationship from the point identified as

potential match to the point position is filled and new hire reports to

department.

. Contribute to the ongoing sales efforts of FTN by maintaining an

awareness of programs offered and by cultivating the ability to refer

customers and potential customers to the appropriate offices within

FTN.

03/06 - 07/06 Business Development Manager/Technical Recruiter

Paige Technologies LLC

Prairie Village, KS

. Established genuine rapport with prospects and clients by utilizing

comprehensive product knowledge, analyst relationships, and thorough

knowledge of client environments across multiple buying centers and

enthusiastic personality to identify client needs and recommend

appropriate solutions.

. Facilitate the recruiting and selection process from a project

management standpoint.

. Proposed, structured and negotiated mutually beneficial business

alliances with diverse industry technology vendors and service

providers. Managed and promoted ongoing partnerships.

. Developed and managed new accounts and business opportunities.

. Developed and executed a strategic marketing plan.

. Technical skills used: MS Office, Internet, ACT and Adobe.

09/04 - 03/06 Technical Recruiter

Act 1 Technical

Overland Park, KS

. Provided full recruiting life cycle for existing and potential clients.

. Sourced, screened, and placed IT Professionals for short term and long-

term projects.

. Facilitate the recruiting and selection process from a project

management standpoint.

. Used innovative practices to find the best candidates in the market.

. Proficient in salary negotiation and helped increase the profit margin.

. Proven record of placements, which exceeded the company's average.

. Developed good rapport with the candidates, which helped in building up

a good pool of talent.

. Understand business goals and strive for placements that optimized long-

term profits.

. Extensive background screening and reference checks of candidates.

. Diligently recording the processes for easy retrieval in future to be

proactive.

. Technical skills used: MS Office, Internet, Adobe and homegrown

database.

02/00 - 08/04 Transportation Sales Broker/Account Manager

C.H. Robinson Co.

Overland Park, KS

. Provided full logistics life cycle for all clients, dispatchers, and

drivers from inception to completion.

. Account Management of a top 10 account.

. Administering account's receivables.

. Identifying, sourcing, and recruiting drivers to fill client orders.

. Rate negotiation.

. Tracking and tracing.

. Skilled at assessing client needs.

. Providing superior customer service for all clients, dispatchers and

drivers.

. Managed many projects and consistently met deadlines.

. Sufficiently handled the software and computer programs involved.

. Technical skills used: MS Office, Internet, Adobe and homegrown

database.

EDUCATION:

Bachelor of Arts in English May 1999

University of Kansas

Lawrence, KS



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