Customer Service Representative

SHANTA A. BROWNE

**** ********* ***** ***. * ? Richmond, Virginia 23294

804-***-**** ? abj4e3@r.postjobfree.com

OBJECTIVE:

To enter the field of Criminal Justice/forensic Science, applying the

investigative and analytical skills learned while obtaining a Bachelor of

Science Degree.

EDUCATION:

Virginia Commonwealth University (VCU), Richmond, VA

Bachelor of Science in Criminal Justice: Forensic Crime Scene Investigation

RELEVANT COURSES AND COURSEWORK:

Criminalistics & Crime Analysis, VCU, Richmond, VA, Spring 2008

? Learned about evaluating current developments in research,

instrumentation and laboratory technology utilized to detect, identify,

analyze and compare evidence.

Violent Crime Scene Investigation, VCU, Richmond, VA, Fall 2008

? Covered specialized tools and scientific aids used in criminal

investigations of homicide and rape cases.

? Applied investigative techniques and preparation of trial evidence to be

used in homicides and rape cases.

Crime Scene Evidence: Law and Trial Procedure, VCU, Richmond, VA, Fall 2008

? Grasped a fundamental understanding of evidence law.

? Examined the nature and admissibility of various forms of evidence.

? Gathered an understanding of the investigator's role in the judicial

process including the presentation of testimony and adversarial

proceedings.

Computer Forensic Investigation, VCU, Richmond, VA, Spring 2008

? Developed an understanding of the emerging field of computer forensics

including prevention, detection, apprehension, analysis and prosecution of

security violators and criminals.

? Focused primarily on the federal/state use of computer forensic

investigation, which includes cybercrime, cybervandalism, cyberpredators,

cyberterrorism and the use of computers as electronic file cabinets.

Biological Concepts, VCU, Richmond, VA, Spring 2007

? Studied molecular aspects of cells, bioenergetics, photosynthesis,

cellular respiration, cellular and organismal reproduction, genetics and

evolution, and ecology

.

Chemistry, VCU, Richmond, VA, Spring 2009

? Analyzed the Fundamental principles and theories of chemistry, including

qualitative analysis.

WORK EXPERIENCE:

Alere Toxicology Services/ Kroll Laboratory Initial Testing Screener,

Urine an Oral, February 2010-present

? Perform qualitative and semi-quantitative drug screening on urine and

oral samples

? Maintain and troubleshoot laboratory instruments, as well keep track of

reagent inventory

? Accurately maintain chain of custody according to standard operating

procedures

? Prepare and validate reagents, standards and controls

Dominion Virginia Power Customer Service Representative, Richmond, VA,

September 2005-March 2010

Cavalier Telephone, Repair Associate, Richmond, VA, December 2004-September

2005

? Answer customer inquiries and concerns regarding billing issues

? Develop positive rapport with customers on behalf of the company

COMPUTER SKILLS:

? Microsoft Word 2007 ? Excel 2007 ? PowerPoint

2007 ? Access 2007

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