Objective

Skilled Team Developer with three years experience in project implementation and stabilization, directing employee

training. Successful background in developing and implementing progressive and innovative training and evaluation

programs to improve employee morale and reduce turnover.

Experience

Ramada Inn 2010 – Present

Designation: Front Desk Agent (Part time)

Responsibility:

Answering Phone calls.

Keep hotel lobby fresh and up to date.

Provide information to customers about hotel services.

Able to handle emergency situations.

Handle the incoming mail and customer messages.

Provide local information on shopping, dining, entertainment, and travel.

Ensure reservations are made accurately and courteously.

Computed bill, collected payment, and made change for guests as per requirement.

Hewitt Associates India Private Limited 2007 2009

Designation: Team Developer.

Job Profile:

Excellent knowledge of Human Resources and payroll. Member of the pilot team to travel to United States for onsite

transition of Payroll Process to India Client Service Group. End to end transition of business from host client in a

term of four months.

YASHICA GENRE 225-***-****

Responsibility:

Worked independently in transitioning and streamlining the Process of Supplementary Unemployment

Benefits – a payroll process for client.

Trained six associates on the process and monitored them for accurate payroll processing.

Implemented effective measures to reduce cost and time in project output.

Developed good business relationship with the client providing accurate and satisfying business output.

Audited and Documented the Standard Operating Procedures.

Acted as a resource for colleagues during days of high volume and initiated practices to increase areas of

expertise.

Successfully handled queries and processed payroll request related to missed salary, cash rewards,

termination request, severance payments, Overpayment, and Underpayment.

Conducted regular Audits and Reconciliation.

Primary contact for interaction with the bank for Stop payments of Checks and Direct Deposits.

Created reports for reporting managers.

Trained and motivated the team to be successful team players.

Fidelity Business Services India Private Limited 2006 – 2007

Designation: Process Associate.

Job Profile:

Excellent Knowledge of Human Resources and payroll services. Served as the Point of Contact to the host business

team for escalations. Successfully trained New Hires in required fields.

Responsibility:

YASHICA GENRE 225-***-****

Successfully trained ten new hires on the Human Resource Payroll services domain.

Worked with Employee data: a sub process in the Human Resource and Payroll comprised of forty four

Work Force Administration associates.

Taken ownership of the process and ensured that the Service Level Agreement was always met and the

required parameters maintained.

Worked on TAX, Personal and Miscellaneous employee information, New Hire, Rehire data, Retired data

and Direct Deposit: a sub process consisting of six associates automated implementing a SIX SIGMA Black

Belt project.

First Point of Contact developing excellent business relationship with the clients host business.

Understanding their requirements and providing a high level of quality service that created customer

satisfaction.

Systematic and Timely collation of operational data for process management. This includes analysis of data

to establish emerging trends and planning for effective resource utilization.

Trained, motivated and developed all team members. Created an efficient and effective environment that

supports healthy competition, fun at work and peak performance.

Addressed sessions on Personality Development for the associates and made them feel confident to reach

their goals.

Analyzed, researched and resolved root causes for accuracy failures.

Education

Bachelor of Arts Specialized in English 2006

Student of History, English (Major), Political Science form Cauvery college, Affiliated by Mangalore University,

Karnataka, India.

Diploma in Software Engineering 2004

From Lakhotia Computer Center (LCC), Karnataka, India

Awards:

YASHICA GENRE 225-***-****

Zero Defect Silver Award (2007)

Quality Improvement Awards (2007)

Premier Team Award (2008)

Quality Improvement Awards (2008)

Skills:

Software: Microsoft Office, Outlook, Lotus Notes, Taleo, Siebel, Oracle, Peoplesoft, Opreah.

Operating System: Windows 98, Windows 2000, Windows XP, Windows Vista, Mac OS.

Languages: English, Hindi, Kannada, Punjabi, Coorgi.

YASHICA GENRE 225-***-****

YASHICA GENRE

4625 Parkoaks Dr, Apt # 29 Baton Rouge, Louisiana 70816

Phone: 985-***-**** E Mail: abj4dz@r.postjobfree.com

Contact this candidate