Customer Service Sales
Resume:
CASONJA THOMPSON
Byram, MS 39272
**********@*****.***
CAREER OBJECTIVE
I am seeking a challenging career which will give me the opportunity to
utilize my communication, social and information technology skills. I
intend to provide a long time commitment to the company, which in turn will
allow the company and me to grow together.
EDUCATION
Jackson State University Jackson, MS
3.70/4.0
Master of Business Administration
Mississippi State University Mississippi State, MS
3.40/4.0
Bachelor of Business Administration in Information Systems
EXPERIENCE
Charming Charlie
Charmer Ridgeland, MS August 2009-Present
. Assist customers to bring out a "whole new you" by coordinating entire
outfits from head to toe.
. Merchandise inventory to increase sales by arranging items in an eye
catching manner.
. Assist management with obtaining daily and weekly sales goals by
giving unmatched
one on one customer service.
Cellular South, Corporate Office
Software Developer II Ridgeland, MS May 2005- May 2010
. Member of team which helped to create the current code used for
Advance Pay, which allows customers to obtain and use prepaid
phones and prepaid plans.
. Solved end user problems in production support capacity when on call
24/7 for 2 week intervals.
. Assisted in training entry level Software Developers by walking
through entire Cellular South programming process from creating user
screens to deploying new code to environment.
. Updated and supported web based point of sale application, by using
HTML, XML, and Java Server Pages.
. Added functionality to JSP screen which decreased customer's
activation time by 50%.
. Developed J2EE frameworks, Java Server Pages and Struts using OOD.
. Upgraded BEA Weblogic Server to better handle Enterprise Java Beans,
J2EE web services, and JDBC connections.
. Assisted in training entry level Software Developers by being a mentor
by explaining code and software development life cycle.
. Refactored code to get an advantage from technologies upgrade
including, but not limited to, usage of Generics.
Dillard's Department Stores, Corporate Office
Programmer/Analyst Little Rock, AR
June 2004-April 2005
. Wrote and analyzed software programs using COBOL and JCL.
. Created CICS screens to pull customer information from database.
. Worked with DB2 database to retrieve customer's information to display
on CICS screens.
. Worked as an analyst on the team responsible for creating web employee
pictorial directory.
Mississippi State University, Joe Frank Sanderson Center
Office Assistant Mississippi State, MS May 2003-May 2004
. Obtained members information for entry into database for membership.
. Processed obtained membership information by inserting information
into database via in house application.
. Performing assigned and unassigned administrative duties.
. Researched customer information to resolve discrepancies or to provide
additional information.
HONORS/ACTIVITIES
. Who's Who Among American Colleges and Universities
. Gamma Beta Phi Honor National Honor Society
. Beta Gamma Sigma Honor Society
. President's Scholar Awards
. Vice President of Students Against Destructive Decisions
. Mississippi State University Famous Maroon Marching Band
SKILLS
. Application Software - Microsoft Access, Microsoft Excel, Microsoft
Power Point, Microsoft Word
. Programming Languages - Java, COBOL, C, VB, VB.NET
. Database - Oracle
. Other - HTML, Java Script, Java Server Page, JCL
REFERENCES
Available Upon Request.
Contact this candidate