Customer Service Clinical Research
Resume:
Melanie Lawhorn
Objective
Harrison, Ohio *****
9721
********@********.***
Self motivated professional with a unique blend of experiences in all areas of
Customer Service, Time Management, Problem Solving and Relationship Building. I
am an innovative team player who is successful at building long-term relationships with
clients enabling me to acquire the necessary data in a timely manner while
strengthening the relationship between my organization and the customer's. My
objective is to apply these skills and past experiences along with your company’s
strategic mission. Allowing both of us to grow and strengthen our relationships with
both the internal and external customers while achieving the company stated goals.
Work Experience
Clinical Research Coordinator
5/2009 – Present Hightop Medical Research Center, Cincinnati, OH
Perform study procedures to ensure compliance with protocol and ICH/GCP
guidelines: screen and recruit patients for appropriate clinical trials,
venipuncture, vital signs, electrocardiogram placement, specimen processing.
Also perform study drug accountability, data entry and query resolution.
Maintain regulatory documents and file accordingly.
Substitute Teacher
8/2008 – 5/2009 Southwest Local School District, Harrison, OH
Follow teacher lesson plans for the day. Ensure that students complete
required assignments. Maintain class structure.
Regulatory Coordinator
4/2008 – 6/2008 UCPhysicians/Hematology-Oncology Dept., Cincinnati, OH
Performed regulatory duties for both sponsor and PI initiated studies. Worked
with local IRB to get maintain documents and get approvals. Worked closely
with PI’s to ensure the study documents were completed accurately and in a
timely manner.
Study Start-Up Coordinator
4/2004 - 5/2005 Medpace, Inc., Cincinnati, OH
Prepared sites for IRB submission, site initiation visit & initial drug shipment.
Also worked with the IRB to get advertisements approved, per protocol for sites
to use for patient recruitment. Would prepare and send out site study binders
and supplies. Attended study team teleconferences with sponsors.
Provider Rep
5/1998 - 4/2000 ChoiceCare/Humana, Cincinnati, OH
Provided customer service for providers and staff on ChoiceCare/Humana
products. Educated staff on different products, billing issues, patient education,
etc. Was responsible for a specific territory or group of providers. Resolved
problems/issues with assigned providers as well as internal departments.
Clinical Research Associate
4/1997 - 5/1998 Kendle, Cincinnati, Ohio
Monitored clinical research studies. Responsible for 8-10 sites, domestic travel,
60-80%. Performed site initiation visits, sponsor meetings, close-out visits and
regular monitoring visits. Responsible for all reports to team lead, expense
reports and monthly time sheets. Worked on mostly phase IV studies in the
osteoarthritis and hypertension areas.
Education
9/1991 - 12/1996 University of Cincinnati, Cincinnati, Ohio
Bachelor's Degree
Dean's List
Affiliations
6/2006 - Present St. John the Baptist Church
parishioner
Skills
electrocardiogram placement
venipuncture
customer service
problem solving
time management
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