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Sales Customer Service

Location:
Jonesborough, TN, 37659
Posted:
October 06, 2010

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Resume:

SUMMARY OF QUALIFICATIONS:

Lead ARCI Instructor qualified as a Master Training Specialist able to

conduct training at all levels. As an acoustic intelligence specialist

trainee at the Office of Naval Intelligence I have extensive background in

Acoustic Analysis, Data Collection and Event reconstruction. As

Combat Systems Training Department Curriculum Manager I coordinated 93

different course curricula. 13 years experience providing operations and

maintenance training to junior and senior personnel. Warehouse supervisor,

Furniture sales and inventory along with the daily books and end of the

month reports for Great Bridge Furniture in Chesapeake, Virginia.

AREAS OF EXPERTISE:

Instructional Systems Design Submarine Operations

Training Methodology Oceanography

Navy Course Management Electronic Systems

Personnel Development Electrical Systems

Sonar Maintenance Curriculum

Development

Warehouse Supervisor Taking Inventory Loading/Unloading

trucks Loading Furniture In Customer's Vehicles Furniture

Assembly

Furniture Sales Furniture Delivery

Minor Furniture repair (touch up)

CLEARANCE:

Hold a Department of Defense Top Secret Sensitive Compartmented Information

(SCI) security clearance (renewed in July 2006).

WORK HISTORY:

Sales/Warehouse Supervisor: In charge of maintaining sales records and

inventory. Maintained computer systems network and security.

Assisted in delivery and customer service pertaining to furniture

sales.

Recorded all the accounting for office and submitted all end of the

month reports.

Senior ARCI Instructor: Instructed junior and senior personnel in ARCI

maintenance and operations. Performed duties as Leading Petty Officer and

Command Evaluation Team (CAT) Member at Trident Training

Facility Bangor, WA.

Developed course management for ARCI Phase II, ensuring all

operational and employment guidance was covered for all Trident Phase

II Sonar systems, including test bank writing and verifying content matched

the courses learning objectives.

Provided expert technical and tactical knowledge as the course

curriculum manager

for the ARCI Phase II courses, ensuring that two training facilities taught

the right information. Implemented revised test banks and curriculum

changes.

Provided instruction on submarine sonar operations and maintenance

to both junior personnel and the highest levels of navy leadership in

formal classroom settings and onboard the submarine,

Instructed for ARCI Phase III/IV maintenance and operations for the

Regional Northwest.

As the Training Petty Officer was responsible for upgrading the

sonar knowledge and comprehension of junior and senior personnel.

SONAR WORK CENTER SUPERVISOR: Scheduled and performed preventative and

corrective maintenance on multi-unit computer controlled sonar systems.

Utilized test equipment, schematics, and technical manuals to diagnose

system malfunctions to the lowest replaceable level.

Performed troubleshooting and repair operations on sonar systems,

analyzers, computers, servers and arrays, experienced with AN/BQQ-6, AN/BQQ-

5, AN/BSY-1, and AN/BQQ-10.

Provided training to enlisted and officer personnel. Subjects

taught included preventive and corrective maintenance for sonar systems and

auxiliaries utilizing a combination of formal Navy classroom training and

hands on training.

SOFTWARE PROFICIENCY:

Microsoft Office Suite, Linux for Sonar System Management, and AIM and AIM

II Software for curriculum development, Certified Internet Webster,

Microsoft Certified System Administrator, certified in Marine Electronic

Systems.

ACHIEVEMENTS:

Awarded three Navy Achievement Medals for technical and managerial

accomplishments, selected three times as Sailor of the Quarter, and once

selected Sailor of the Year, Instructor of the Year, and advanced to the

rank of Sonar Technician Submarine First Class Petty Officer.

POSITIONS HELD:

Master Training Specialist Command Evaluation Team (CAT) Member

Maintenance Instructor Sonar Operations Instructor

Sonar Trainer Operator Sonar Supervisor

Advanced Operations Instructor Course Curriculum Developer and

Supervisor

Furniture Sales Warehouse Supervise



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