Customer Service Medical Assistant

Opal M. Robinson

*** ****** ****

Minden, Louisiana 71055

318-***-****

**************@*****.***

EDUCATION:

Remington College- Shreveport Campus, Shreveport, Louisiana

Medical Assisting Diploma, March 2010

Louisiana State University, Shreveport, Louisiana

Early Childhood Education, 16 credit hours earned

Southern University, Shreveport, Louisiana

Nursing, 12 credit hours earned

CERTIFICATION and TRAINING:

. HIPAA/OSHA

. CPR Certified

. Will sit for RMA certification exam after Graduation

ADMINISTRATIVE SKILLS:

. Microsoft Office 2007 Word, PowerPoint, Excel

. Typing 45 WPM

. 10 Key

. Medicare and Medicaid Training

. Appointment Scheduling

. Medical Coding

. Insurance Verification

. Customer Service

. Management

. Filing

CLINICAL SKILLS:

. Patient Assessment Skills

. Basic Lab Procedures

. Venipuncture Skills

. Aseptic Techniques

. Drug Administration

. Spirometry

. EKG

EXPERIENCE:

Bossier Family Medicine Clinic, Bossier City, Louisiana

06/2010-Present

Medical Assistant

Duties Include: Patient vital signs and assessment, basic lab procedures,

performing venipucture and EKG, assisting with minor procedures and other

basic duties given by health provider, patient check in, appointment

scheduling, answering phones, sending and receiving faxes.

Internal Medicine- Dr. Rajhan Kahanna, Shreveport, Louisiana

02/2010-03/2010

Medical Assistant-Completed 160 hours of Externship

Duties Included: Patient check in, patient histories, appointment

scheduling, vital signs, answering phones, receiving an sending faxes,

filing medical charts, preparing charts for the day and assisting with

minor procedures.

All Age Medical, Minden, Louisiana 09/2008-

01/2009

Receptionist

Duties included: Patient check in, insurance referrals, appointment

scheduling, answering phones, receiving and sending faxes, filing medical

charts, preparing patients charts for the day, and accepting payments for

service rendered.

Cato Fashion, Minden, Louisiana 06/2006-09/2008

Assistant Manager

Duties included: Opening and closing the store, daily deposits and

paperwork, receiving and checking weekly shipments, arranging floor plans,

managing other employees on my shift, completing customer's transactions,

and providing excellent customer service.

Cornerstone Child Development Center, Bossier City, Louisiana

06/2005-06/2006

Teachers Aide/Floater

Duties included: Caring for children from the ages of 6 weeks to 12 years

of age while assisting the teacher.

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