Customer Service Manager

Location:

Posted:

October 06, 2010

Vikash Ramlagan

abj46t@r.postjobfree.com

OBJECTIVE

A qualified individual seeking a position within a company where I can grow

professionally while benefiting my employer.

EDUCATION

Hillsborough Community College, 2009 to present.

Major: Engineering Technology

Richmond Hill HS. 1998 to 2002

Regents Diploma

EMPLOYMENT HISTORY

Technician, Alarm and Communications Systems Inc., 2010 to Present.

Installed and maintained low-voltage systems including intercoms,

telephone, data and fire alarms in public schools. Troubleshoot systems and

reported to school board employees.

Supervisor, South East Industrial, 2007 to 2010.

Supervised crew of three employees, held safety meetings before each job,

ensuring a safe work environment with no lost time accidents, communicated

with clients ensuring repeat business, maintained/operated hydro-blast

equipment, and performed routine industrial maintenance.

Apprentice, Oestroff Electric, 2005 to 2007.

Assemble, install, test, and maintain electrical or electronic wiring

equipment, appliances, apparatus, and fixtures using hand and power tools,

worked from verbal instructions, blueprints, wiring diagrams and

instruction bulletins. Assisted technicians on service calls involving

direct contact with high-profile customers.

Assistant Manager, Surprise Discount Store, 2003 to 2006.

Oversaw daily operation of store, greet customers, cash handling, inventory

control, managed evening team of three.

Field Technician, Direct Access, 2004 to 2005.

Installed satellites, security and phone systems, worked without

supervision dealing directly with customers.

Customer Service, Walgreens, 2001 to 2004.

Assisted customers with purchases or returns, greet customers, cash

handling, and inventory.

SPECIAL SKILLS Experienced in all Microsoft applications, Aerial reach

certified, forklift certified, and current OSHA and MSHA cards, familiar

with diesel and gasoline motors, current TWIC credentials.