Customer Service Manager

Erica Coates

*** ********** **.

Madison, AL ****8

Cell: 256-***-**** Email:*************@*******.***

Objective To obtain a receptionist position

Education Associate Degree in Applied Science May 2008

Motlow State Community College, Lynchburg, TN

Minor: Biology

Bachelor of Arts in Elementary Education Present

University of Alabama in Huntsville

Minor: Science

Experience Receptionist

Audioenhancers, Ardmore, TN January 2005-March 2005

-Filed, faxed, and copied documents from clients.

-Answered telephone for sales and customer service.

-Used Excel, Word, and PowerPoint programs.

Shift Manager

Pizza Hut Italian Bistro, Ardmore, TN March 2005-November 2008

-Worked the register

-Managed servers on the dining floor

-Implemented company policies

Customer Sales Leader

Victoria’s Secret, Huntsville, AL November 2006-July 2009

-Implemented company policies

-Ran the registered and customer returns

-Assigned associates duties and goals for the day

-Performed floor sets

Assistant Manager

Shoe Dept., Huntsville, AL July 2009-Present

-Manage associates

-Perform floor changes and sets

-Run the register

Competencies -Strong and analytical problem solving skills

-Highly detail oriented

-Customer Service

-Microsoft Office

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