Service High School

James "Jimmy" C. Hamblin

**** ********* ***** *****: 336-***-****

Lexington, NC 27295 abj45e@r.postjobfree.com

SUMMARY

Accomplished Professional with extensive experience in providing customer

service. Able to communicate effectively with internal and external

customers. Ability to work with people in stressful situations. Flexible

and able to manage multiple tasks independently, set priorities and balance

daily workload. Results-focused problem solver with strong persuasive,

communication, and client relationship management skills.

PROFESSIONAL EXPERIENCE

Time Warner Cable, lexington, Greensboro NC 5/2002 - 1/2010

Field Retention Rep. (Bill Collector) 9/2003 - 1/2010

Handled disconnection and drop requests from existing customers door to

door and by phone through work order in an attempt to retain their business

due to non-payment. Handled questions from existing and prospective

customers by providing information, selling services and performing desired

changes in service. Worked in all types of weather.

. Recognized as a high performer for the company helping to bring in $3M in

collections and also collecting equipment saving the company millions in

loss equipment from non-pay customers.

. Saved customers from disconnecting service.

Service Tech 5/2002 - 9/2003

Installed, relocated, disconnected, troubleshooted and auditing cable

service.

. Responded to customer requests and answers customer questions in a

professional, courteous, and effective manner.

. Prepared and maintained logs, reports and other related documentation in

accordance with company and departmental policies.

. Maintained, organized and stocked vehicle with the proper equipment in

order to perform required duties.

Long Communications / Tyco Electronics, winston-salem NC 9/1999 - 12/2001

Service Tech

Installed premise cabling and phone data system. Built communication

closets. Tested and labeled fiber connections. Worked in shipping and

receiving, AV and Rental Departments.

. Completed AMP ACT 1 Course.

. Jobs worked on: Wake Forest University, Coastal Carolina University,

BB&T, Volvo, Oakwood Homes and Guilford College.

Southeastern Installation, Inc., Lexington NC 5/1988 - 9/1999

Shipping and Receiving / Inventory / Warehouse

. Picked, Packed and ship orders, ensuring accuracy of shipping method and

items shipped.

. Performed receiving duties, checking packages and forwarding orders.

. Kept track of inventory for ordering and restocking.

. Used on-line shipping programs, UPS, Fed-EX, OTR Trucking.

. Loaded and unloaded trucks using forklifts.

. Housekeeping duties related to warehouse and shipping areas.

. Traveled out of town at times to build Dry Kilns.

LEXINGTON FURNITURE (HENRY- LINK), Lexington NC

4/1987 - 5/1988

Construction Division, building a new receiving warehouse for unfinished

furniture.

Receiving Warehouse (above) loading and unloading trucks.

EDUCATION

. High School Diploma (1986), Lexington Senior High School, Lexington NC

COMMUNITY SERVICE

. President Reeds Booster Club (Community Sports Club), 2002 - Present

. President Davidson County Babe Ruth League, 2008 - Present

. Umpire baseball / softball games, 2005 - Present

. Coaching baseball, softball, basketball and football for community sport

programs.

. NC AAU State Baseball Director, 2010

. Owner of Upper Deck Sports (host of baseball & softball tournaments)

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